Most of us will experience times when we need to influence and persuade others in order to get them to do things they are not willing to do. Whether we are working in an organisation, managing a child, dealing with customers, colleagues, bosses or members of the public, we cannot always rely on our authority to get others to do what we want them to.

We need to apply persuasive skills in such a way that the other person will do what you want them to do willingly. We need to change our approach to relating with people. In order to be more persuasive and influential in any situation, we need to use all of our communication skills including our visual, vocal and verbal skills. Through active listening, observation and involvement we become more alert and develop empathy for others.

This will help us to achieve greater understanding and make us more persuasive and influential when dealing with people at all levels and situations

Objective

By the end of the workshop you will be able to:

• Understand the fundamentals of persuasion and how it is used effectively
• Enhance visual, vocal and verbal communication in order to be more assertive
• Learn how to listen effectively so that you can understand and manage others
• Apply the skills to given situations so as to become more persuasive

Outline

Who should attend

Anyone who needs to persuade an individual or group to be more co-operative, to collaborate, to adopt their ideas,to listen to their advice. Those who need to manage teams and get groups to work together. Those who need to convince their customers or bosses. Those who need to manage relationships at home

Methodology

This workshop relies on a variety of techniques to help participants understand the art of persuasion and evaluate their own persuasive skills. Case studies are presented through high impact videos and the trainer will use real life scenarios to share tips on how to be persuasive towards others through the application of communication skills. Role play and individual practice of tone and volume is also applied.

Testimonial

I like the way trainer apply on 'story-telling'. It gives better idea understanding on the course that can be used at my workplace. Materials ( workbook) are easy to understand. Trainer interacted and connected very well with participants.
Pulley Ascent Pte Ltd

Overall the training was good. Mr James is knowledgeable.
Mr. RAJ - BUSINESS OWNER

Nice speaker who shares his life-experiences as examples. Easier to relate.
Cambridge Industrial Trust Management Limited

I have learnt some useful communication skills. The trainer is very engaging.
Singapore Police Force

I learnt the different ways of communicating with different people based on their behaviour. Interesting course!
Singapore Police Force

Decent variety of activities. Trainer is enthusiastic & sincere.
Ngee Ann Polytechnic

Trainer is very knowledgeable and experience. Able to relate many examples to let us understand the concept.
Mapletree Investments Pte Ltd

Learnt about the different behaviour methods used to communicate which I find it useful. Length and location is excellent. Learning materials are excellent. Trainer is very knowledgeable and interactive. Practical for everyday use. Trainer is very interactive and knowledgeable.
Singapore Police Force

James Suresh is a fantastic trainer, His teaching are clear ( Singapore Polytechnic)

Trainer is very knowledgeable and share about his real life experiences and provided example on different scenario. This makes the session lively and interesting.

James Suresh's Profile

James is a multi-talented trainer and best-selling author. He has over 20 years of training experience. The co-creator of Singapore's comic icon 'Mr. Kiasu', James has written comic books and recently wrote and published a best-selling illustrated book on Singapore which has won two awards.

He is an accredited PR practitioner, a certified FISH trainer as well as an EQ Trainer with Six Seconds Inc (USA) an NLP practitioner, a certified teacher with NIE and MOE registered instructor and certified teacher with a certificate in education. James holds a Masters in Communication Management and a Bachelors in Business Administration.

James has been featured on news radio in the 'Positive Business Minutes' series and on Channel News Asia for his role in promoting community cohesion and interaction. He has also been featured in press advertisements promoting the Singapore Kindness movement.

Some of his past and present clients include:
SIA-Engineering, CAAS, Mindef, Ministry of Education, Philips Singapore, Panasonic-Singapore , Penang Skill Development Centre, Capitaland, HDB, SMRT, Warren Golf &Country Club, IRAS, Singapore Police Force, EM Services, Mendaki, OCBC, National University of Singapore, Civil Service College, Ministry of Health, Deloitte Consulting, Deutsche Bank, Uniqema Sdn Bhd, UMW Corporation Sdn Bhd., Taylor's College, B Braun Medical Industries, The Straits Times, Management Development Institute Of Singapore, Medical Imaging Pte Ltd,, Fosroc Ltd - Saudi Arabia., British Petroleum, Keppel, Teradyne - Shanghai. GEC -Philippines, British Education Centre - Jakarta, Mediacorp Singapore, Exxon. Intel-Penang , Mediacorp, Baxter International, Republic of Singapore Navy, Safti - Military Institute, Port of Singapore Authority, Marketing Institute of Singapore and etc.