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Speak So They'll Listen: Decode People, Deliver Right
让人愿意听你说：识人有术，说话有道
- Mastering the Art of Adaptive Communication 掌握因人而异的沟通艺术
Ms Amy will conduct this training in bilingual format - primarily in Chinese, with English support.
Ever wonder why communication sometimes hits a wall—even with good intentions? Have you ever felt struggled to get your message across? In today’s fast-paced and diverse workplace, knowing what to say is not enough - you must also know how to say it, and to whom.
"Speak So They'll Listen" is a highly interactive one-day workshop designed to help you decode different communication styles, adapt your message accordingly, and speak in a way that truly lands with your audience.
Backed by practical frameworks, real-life cases, fun role plays, and a personality assessment, this workshop offers a safe and energizing space to sharpen your people-reading and communication skills.
Whether you're navigating internal communication at work, external stakeholder conversations, or personal relationships, the ability to recognize and flex to different communication styles can transform stuck, strained, or frustrating interactions into productive and meaningful ones.
You’ll also learn how to turn moments of tension into constructive dialogue - so even in the face of conflict, your communication remains calm, intentional, and effective.
This is not just about being heard—it's about being understood, trusted, and truly connecting with others.
- Mastering the Art of Adaptive Communication 掌握因人而异的沟通艺术
Ms Amy will conduct this training in bilingual format - primarily in Chinese, with English support.
Ever wonder why communication sometimes hits a wall—even with good intentions? Have you ever felt struggled to get your message across? In today’s fast-paced and diverse workplace, knowing what to say is not enough - you must also know how to say it, and to whom.
"Speak So They'll Listen" is a highly interactive one-day workshop designed to help you decode different communication styles, adapt your message accordingly, and speak in a way that truly lands with your audience.
Backed by practical frameworks, real-life cases, fun role plays, and a personality assessment, this workshop offers a safe and energizing space to sharpen your people-reading and communication skills.
Whether you're navigating internal communication at work, external stakeholder conversations, or personal relationships, the ability to recognize and flex to different communication styles can transform stuck, strained, or frustrating interactions into productive and meaningful ones.
You’ll also learn how to turn moments of tension into constructive dialogue - so even in the face of conflict, your communication remains calm, intentional, and effective.
This is not just about being heard—it's about being understood, trusted, and truly connecting with others.
Objective
By the end of this workshop, participants will be able to:
- Identify and understand different behavioral and communication styles
- Adapt their communication approach to build rapport with various personality types
- Communicate in ways that make others want to listen
- Communicate with greater confidence, clarity, and impact in any situation
- Turn potential conflict or tension into constructive, respectful dialogue
Outline
Morning: Decode People
Afternoon: Deliver Right
Closing:
- Understand four key communication styles
- Learn how to read others quickly and accurately
- Explore real cases where styles clash
- Interactive video-based "type spotting" exercise
Afternoon: Deliver Right
- Adapt your message: tone, pace, structure, and intent
- Match your delivery to others' mindset and needs
- Role play challenging real-life conversations
- Live coaching and peer feedback
Closing:
- Personal reflection and communication action plan
Who should attend
This workshop is ideal for professionals and individuals who:
- Need to communicate with diverse stakeholders (colleagues, clients, leaders, teams and personal relationships such as partners, friends, parents, or children)
- Want to improve interpersonal effectiveness, influence, and rapport
- Lead or support others and need to manage different communication needs
- Hope to turn difficult conversations or conflicts into constructive dialogue
- Simply want to feel more confident and less stressed when dealing with "difficult" people
Methodology
This is not a lecture-style course.
We use a hands-on, experience-based approach that includes:
We use a hands-on, experience-based approach that includes:
- On-the-spot personality assessment
- Video observation & real-life case analysis
- Small-group activities and pair practice
- Role plays and scenario-based simulations
- Real-time coaching and peer feedback
- Fast-paced, high-energy exercises for immediate application
Testimonials
"I finally understand why I always clashed with a teammate—and how to work better with her. Eye-opening and empowering!"
- Sales Manager, Tech Industry
"The course was practical, energizing, and fun. It gave me a clear framework and real tools I can use right away."
- HRBP, Global FMCG Company
"Amy was incredibly engaging—dynamic, insightful, and full of real-world stories that made the content come alive. I was never bored for a second!"
- Sales Director, Finance Industry
"I loved the energy, the flow, and the depth of insights. Amy created such a safe and inspiring space for us to reflect and grow."
- Learning & Development Specialist
- Sales Manager, Tech Industry
"The course was practical, energizing, and fun. It gave me a clear framework and real tools I can use right away."
- HRBP, Global FMCG Company
"Amy was incredibly engaging—dynamic, insightful, and full of real-world stories that made the content come alive. I was never bored for a second!"
- Sales Director, Finance Industry
"I loved the energy, the flow, and the depth of insights. Amy created such a safe and inspiring space for us to reflect and grow."
- Learning & Development Specialist
Profile of Amy Ai
Leadership Trainer & Coach | Talent Development Strategist
Amy is a leadership trainer, executive coach, and talent development strategist with nearly two decades of experience in the Learning & Development field. She specializes in designing and delivering impactful leadership programs that empower individuals and teams to enhance their influence, drive organizational performance, and build resilient cultures.
Passionate about cultivating authentic leaders, Amy combines experiential learning, coaching, and action-oriented practices to help participants deepen self-awareness, strengthen leadership capabilities, and navigate complex challenges effectively. Her work spans multiple industries and includes partnering with leaders at all levels—from emerging managers to senior leaders.
Amy’s strong interpersonal skills and deep understanding of leadership dynamics enable her to tailor solutions that address specific organizational needs. She is committed to driving sustainable leadership growth and enabling organizations to thrive through people.
Core Competencies
- Leadership & Management Development
- Executive & Team Coaching
- Talent Strategy & L&D Program Design
- Organizational Communication & Influence
- Conflict Resolution & Feedback Culture
- Train-the-Trainer Programs
- Team Building & Engagement
- Sales & Service Excellence Training
- Cross-Cultural & Team Collaboration
Selected Clients
Financial Services | Healthcare & Pharma | FMCG | Manufacturing | Technology | Hospitality
Abbott Vascular, Kavo-Kerr Group, OCBC Bank, Manulife-Sinochem, OCT Group, Nippon Paint, TE Connectivity, Stanley GMT, Beckman Coulter, Kohler, Sephora, Bristol Myers Squibb (BMS), Beigene, Sanofi, Takeda, Wittur, Astellas, Chiesi Group, Kehua Bio (KHB), Danfoss, Fonterra, Yum, Hikvision, among others.
Professional Experience
Amy began her career at Spectris plc, where she was responsible for the company’s human resources and administrative functions.
She later joined an international consulting firm, where she was promoted to Sales Director for China, leading business development, mentoring sales personnel, and supporting them in designing customized talent development solutions tailored to client needs. With joint team efforts, the China office became a key performance driver in the company's global market.
Amy went on to establish her own consulting practices in Singapore and Shanghai. She has worked closely with L&D consultants to design and deliver integrated talent development and leadership programs for corporate clients.
Certifications & Professional Training
- Certified Executive Coach @ ICA
- Certified Executive Coach @ Deep Coaching
- Certified Strengths Finder Coach
- Master Trainer: CoachingOurselves
- Master Trainer: IPMA Train-the-Trainer
- Certified Facilitator: Wiley DiSC & The Five Behaviors of a Cohesive Team
