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Benefit from Understanding the (i) Unfair Contracts Terms Act and (ii) the Lemon Laws, the Consumer Protection (Fair Trading) Act in Singapore

Gain a clear understanding of two important laws in Singapore that protect consumers and businesses: the Unfair Contract Terms Act and the Consumer Protection (Fair Trading) Act, which includes the Lemon Law. This course will empower participants with practical knowledge to identify unfair contract terms, resolve disputes effectively, and ensure compliance with consumer protection laws. Whether you're a business owner, legal professional, or consumer advocate, this session provides valuable insights to navigate contractual and consumer-related challenges confidently.

Objective

Equip participants with knowledge of their rights and remedies available to them under the UCTA and CPFTA (Lemon Laws), and how to apply them in everyday scenarios.

By the end of today, you will gain a practical understanding of:

1. applicable contracts and exclusion clauses under the Unfair Contracts Terms Act;
2. how and when to apply the “reasonableness” test,
3. the protection consumers have under “negligence liability” - the types of liability that cannot be excluded for consumers’ protection,
4. terms in standard contracts that heavily favor one party that may be void, unless proven reasonable,
5. the consumer protection under the Consumer Protection (Fair Trading) Act (the Lemon Laws), the "defect" definition, the burden of proof, and remedies available to consumers for defective goods, and the exclusions.

Outline

1. Introduction

• Welcome and objectives of the session
• Importance of fair trade laws in Singapore

2. Session 1: Unfair Contract Terms Act

• Part 1: Overview of UCTA
• Part 2: Key Provisions
• Part 3: Case Studies & Applications
• Part 4: Benefits to all Singapore Residents, Business Owners, Employers & Employees

3. Session 2: the Lemon Laws: the Consumer Protection (Fair Trading) Act (CPFTA)

• Part 1: Introduction to Lemon Laws, the Consumer Protection (Fair Trading) Act
• Part 2: Consumer Rights and Remedies
• Part 3: Case Scenarios
• Part 4: Benefits to all Singapore Residents, Business Owners, Employers & Employees

4. Q&A and Wrap-Up

• Review key takeaways
• Q&A/Feedback

Who should attend

Professionals, business owners, Consumers, Singapore Residents

Methodology

Speaker's One Day Speaking and Training with analysis, real case studies and Q&A.

Profile of Aileen Koh

Experienced in Writing, Speaking, Negotiations, Risk Identification & Risk Mitigation, How to Thrive with Artificial Intelligence: Learn the Best New AI Tools for Life and Work, How to Prevent Falling for Scams and Deepfakes, Discerning Online Content & Protecting Yourself, Personal Data Protection and Privacy in Singapore and Asia Pacific, Cybersecurity, Corporate Commercial Contracts, Intellectual Property like Trademarks, Trade Secrets and Copyright, Real Estate contracts, Wills and Trusts, Using Data Analytics to Build a Data Culture.

Aileen Koh has over 24 years of legal, privacy, trademark experience and 15 years of business commercial experience. She is an Advocate and Solicitor of the Supreme Court of Singapore. She is also a Barrister-At-Law (of Middle Temple, United Kingdom). She studied law at the University of London and graduated with a Bachelor of Laws with Honours. She had practised intellectual property law in Drew & Napier with a global portfolio of MNC clients. She practised corporate commercial, real estate, wills, trusts and succession law in a boutique law firm. She has been Vice President of Legal and Administration in a Group of Companies with 68 entities worldwide, Legal Director of a high end private social club, and Head of Legal for a venture-capital backed technology company.

Aileen has been certified by the International Association of Privacy Professionals as a Certified Information Privacy Professional for Asia (CIPP/A). She previously served on the Singapore Attorney General’s Legal Sub-Committee for the National Internet Advisory on Personal Data Protection. She chaired the Ethics Committee for the Singapore Real Estate Association. As a former law lecturer and a registered instructor with the Ministry of Education, she has demonstrated her expertise in teaching and mentoring. She has been providing personal data protection, privacy and cybersecurity legal advice and support to companies and MNCs. She provides privacy impact assessments (PIA) to help MNCs identify the privacy, business, commercial and operational risks, and provides comprehensive risk mitigation solutions in PIA reports. She assists MNC’s internal legal, privacy, compliance and IT teams to investigate potential and actual personal data breaches and leaks, and to assess whether regulatory thresholds have been triggered to necessitate reports to privacy regulators in Asia Pacific. She helps companies understand and comply with the personal data protection, privacy and cybersecurity laws in Singapore, Malaysia, Japan, Indonesia, Thailand, Vietnam, Philippines, China, Hong Kong, Macau, Taiwan, South Korea, India, Australia, New Zealand, Papua New Guinea, Fiji and other countries in Asia Pacific. Aileen’s extensive experience includes providing advisories on Asia-Pacific and European Union personal data protection laws, privacy risk impact assessments (PIAs), risk mitigation, compliance, intellectual property, corporate commercial and real estate contracts. She has served as a Regional Data Protection Officer (DPO) for multiple organizations, providing strategic advisory services on APAC privacy laws and EU GDPR compliance.

With a proven track record of reviewing over 100 global PIAs across 30+ countries, Aileen delivers comprehensive risk mitigation solutions through detailed PIA completion reports. She has managed investigations into personal data breaches across 17 APAC countries, preventing incidents and ensuring compliance by implementing data protection management programs (DPMPs), standard operating procedures (SOPs), and best practices.

She was a Singapore Ministry of Education Registered Instructor and has facilitated workshops on Cyber Wellness, Discerning Online Content, How to Respond to Bullying Successfully all levels of Primary and Secondary Schools. She is trained in the DISC and Taylor Johnson Temperament Analysis. She has facilitated seminars for adults, in-house training and corporate training courses for many business and privacy law topics such as tenancy agreements, sales and purchase agreements, employment contracts, privacy policies, privacy statements, procurement contracts, legal and practical aspects of requests for proposals (RFPs) and requests for tenders (RFTs) and the Conditions of Contract. She drafts wills, testamentary and standby trusts for testators and individuals. She also provides corporate training and facilitates workshops for DISC and Taylor Johnson Temperament Analysis and Strengths Finder. She also provides training courses on How to speak with more Confidence for PMETs and Students, Learn Better Business Writing for PMETs, How to Overcome Challenges and be more Resilient, How to Thrive with AI in daily life and work to get ahead of the competition, How to Protect Yourself from Scams and Deepfakes: Discerning Online Content, Understanding how to Benefit from the PDPA.

Her work extends to drafting and reviewing corporate commercial contracts, employment policies, real estate agreements, wills, trusts, and intellectual property. She also specializes in conducting due diligence, privacy assessments, and business risk evaluations for multinational corporations (MNCs), SMEs, and government entities.

Aileen is a sought-after trainer and speaker, providing workshops, consultancy, and strategies to help organizations and individuals with the tools and knowledge to manage legal, privacy, cybersecurity, commercial, AI and online risks effectively, ensuring long-term and operational excellence and resilience. She also helps PMETs and students to learn to speak and write better, negotiate with greater confidence, be more resilient, and to learn the latest AI tools and critical thinking skills to help them advance and succeed in life and work.

Training Topic(s)
1) Benefit from Understanding the (i) Unfair Contracts Terms Act and (ii) the Lemon Laws, the Consumer Protection (Fair Trading) Act in Singapore
2) Understand the Art of Negotiation & Learn Advanced Negotiation Skills to Benefit You and Your Company
3) Benefit from Understanding the Personal Data Protection Laws in Singapore and in the EU to Benefit You and/or your Company/Business
4) 1 Day Basic Training for Data Protection Officers
5) 1 Day Intermediate Training for Data Protection Officers
6) 2 Days Advance Training for Data Protection Officers
7) Building a Data-Driven Culture: Empowering Leaders to Shape the Future
8) How To Use the DISC Analysis to understand what Your Temperament type is
9) Find out Your Temperament through the Taylor Johnson analysis
10) Strengths Finder to discover Your Top Strengths in Life and Work
11) How to speak with more Confidence for PMETs and Students
12) Know How to Use Verbal and Non-Verbal Communication to your Best Advantage
13) Learn Better Writing for PMETs and Students,
14) How to Overcome Challenges and be more Resilient,
15) How To Be More Motivated and Set Goals
16) How to Enhance Your Professional Image for Success in Life and Work
17) How To Build Your Confidence
18) How To Manage Stress Better
19) How to have better Emotional and Mental Well Being
20) Emotional Intelligence is more important than Mental Intelligence
21) Story Telling for better Presentations and Speeches
22) Learn Better Business and Social Etiquette
23) How to Thrive with AI in Life and Work to Get Ahead of the Competition,
24) How to Protect Yourself from Scams and Deepfakes: Discerning Online Content
25) Learn Critical Thinking Skills to Get Ahead in Life and Work
26) Learn Risk Identification and Risk Mitigation to Benefit You and Your Company
27) Core AI Courses: Foundations of Generative AI
28) Generative AI: Models, Tools, and Ethics
29) Understanding Large Language Models (LLMs)
30) Hands-on with Generative AI APIs (e.g., OpenAI, Claude, Gemini, Google Notebook LM)
31) AI Business and Productivity: AI Tools for Knowledge Management and Automation
32) AI Creative Applications: Generative AI for Creative Thinking and Ideation
33) AI-Powered Storytelling and Scriptwriting
34) AI in Digital Art and Illustration
35) AI Writing and Communication: AI-Assisted Content Creation and Blogging
36) Generative AI in Marketing Copy and Branding
37) Personalized Learning and Tutoring with LLMs
38) AI Media and Entertainment: Generative AI for Animation and Video Production
39) Interactive Storytelling with AI Agents
40) AI Technical and Advanced Topics: Multimodal Generative AI (Text, Image, Audio, Video)
41) AI Technical and Advanced Topics: Data Ethics and Governance in AI Generative System