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Dealing with Difficult People and Situations
How to resolve tension using effective influencing skills
Everyone at some time is put in a challenging situation and forced to confront difficult people. In today's offices, we are constantly faced with trying to work with others who may challenge our ability to get things done.
Usually, the difficult person is someone who is working from the negative side of their personality, rather than a conscious desire to be difficult. The person is often unaware of how their attitude or behaviour affects others. They also don't realise how harmful their actions are to their own career success.
In this experiential workshop, Christian Chua will help you to understand these challenging people and situations. He will show you the great value to be gained when we take time to understand another's viewpoint. You will be encouraged to change your attitude towards challenging people, and change your viewpoint about what they are doing and saying. As a result you will find a wealth of knowledge to achieve positive outcomes. This will ultimately lead to building better bonds, improving morale and increasing productivity.
Christian will inspire you to adapt your attitude and behaviour so that you bring out the best in everyone, and ultimately improve teamwork and workplace harmony.
Everyone at some time is put in a challenging situation and forced to confront difficult people. In today's offices, we are constantly faced with trying to work with others who may challenge our ability to get things done.
Usually, the difficult person is someone who is working from the negative side of their personality, rather than a conscious desire to be difficult. The person is often unaware of how their attitude or behaviour affects others. They also don't realise how harmful their actions are to their own career success.
In this experiential workshop, Christian Chua will help you to understand these challenging people and situations. He will show you the great value to be gained when we take time to understand another's viewpoint. You will be encouraged to change your attitude towards challenging people, and change your viewpoint about what they are doing and saying. As a result you will find a wealth of knowledge to achieve positive outcomes. This will ultimately lead to building better bonds, improving morale and increasing productivity.
Christian will inspire you to adapt your attitude and behaviour so that you bring out the best in everyone, and ultimately improve teamwork and workplace harmony.
Objective
- Adapt your approach to different people through understanding human profiling.
- Understand why conflicts happen and how to avoid them.
- Learn how to respond tactfully when faced with tension or disagreement.
- Use appropriate language that will calm difficult situations and people.
- Know the difference between dangerous words and dependable words.
- Use effective influencing skills to positively affect the outcome of every situation.
- Develop your people skills to create concord instead of conflict.
- Improve your communication skills and increase co-operation and collaboration.
- Practise assertive behaviour that will help control and defuse difficult situations
- Build relationships that will improve workplace harmony, morale and motivation.
Outline
Understanding difficult behaviours
Building confidence in communication
Influencing techniques
Developing good teamwork and building positive relationships
- Understand conflict and why some people can be challenging
- Triggers that provoke negative attitudes and difficult behaviour
- Analyse different personality types with a special human profile
- Learn how to handle each unique personality type effectively
Building confidence in communication
- Words to use and language to avoid in all your business dealings
- Applying effective listening skills to defuse difficult situations
- Gaining control of situations by acting more assertively
- Successfully communicating ideas and viewpoints to achieve a positive outcome
Influencing techniques
- Step-by-step methodology for applying influencing skills
- How to present ideas convincingly and persuasively
- Choosing the right behaviour to influence positive outcomes
- Using empathy when dealing with difficult situations
Developing good teamwork and building positive relationships
- How to make simple but effective attitude changes that reap beneficial outcomes
- Using co-operation and collaboration to increase motivation and teamwork
- How to change people's way of thinking by winning their confidence
- Benefits of building great relationships and winning bonds
Testimonials
"Christian is a very dynamic and charismatic speaker. He carried the workshop very well."
Lisen Chan, Trading Technologies
"An exciting workshop with a very high level energy trainer."
Lynette Han, Nanyang Technology University
"I enjoyed myself and found the trainer very interesting and engaging. Keep up the good work Christian!"
Lee Yoke Foon, Capitaland Limited
Lisen Chan, Trading Technologies
"An exciting workshop with a very high level energy trainer."
Lynette Han, Nanyang Technology University
"I enjoyed myself and found the trainer very interesting and engaging. Keep up the good work Christian!"
Lee Yoke Foon, Capitaland Limited
Particular of Christian Chua
Christian Chua, is an International Class Business Motivator. He has helped thousands of individuals achieve success in their lives. With over 20 years of professional speaking experience, he incorporates good, clean humour in all his presentations. Coupled with cutting-edge content he has established himself as a choice speaker for local and international events.
Christian's career spans over a decade. He is well respected for his expertise in Sales Motivation, Human behavior transformation, Body Language, People Skills, Communication and Life Strategies. Christian has also authored seven successful books, including the hugely popular 'How to be a Success Magnet’, 'Making a Fortune while Sipping Coffee’ and 'The Referability Factor’. He has been featured in the media regularly, from the radio, television, and the Internet to magazines and newspapers. His articles have been published in The Straits Times and other periodicals.
Most notably, Christian has been accredited as a Certified Speaking Professional (CSP) by the National Speakers’ Association of America. He is one of only a small number of Singaporeans ever to achieve this accreditation.
Christian uses his quick wit and humour and engages his audience easily.
He was the President of the Asia Professional Speakers Association (Singapore) 2008/09 and it was in this capacity that he represented Singapore in the Global Speakers Federation (GSF) meeting in New York.
In May 2015, he had the privilege of speaking to a royalty, the Princess of Brunei and subsequently had the privilege of having a Royal audience with Her majesty. In 2017, he had the Princess of Kedah in his audience. Very often in his audience are Ministers and C level executives.
Christian began as an entrepreneur at the age of 23. He turned a $2 start-up into a thriving million-dollar business. Using his amazing business acumen, he is not a speaker who speaks something that is read off a book, but he has powerful life-experiences of which the audience must hear.
Christian is an experienced trainer on change management. He conditions and helps people cope with the changes and new initiatives which are evolving.
- Christian Chua was invited to be the main Body Language and Speech Analyst during the USA Presidential Debate by Channel News Asia. It was beamed live to 28 regions to over 50million viewers.
- During the June 2018 Trump-Kim peace summit held in Singapore, he was approached by 7 media stations for his expert commentary. BBC world, Thomson Reuters, BBC Korea, Channel News Asia, Australian Channel 7, 90 Million Viewers
- 29 July 2018 at Philippines Broadcasting Company: 14 million audience.
- Christian Chua will be speaking at both prestigious Insurance industry event, Global MDRT Annual meeting in Miami Beach and in Sydney. Making him the first Singaporean Motivational speaker to achieve this feat.
- In March 2019, Christian was invited to Israel to do a facial profiling of the 4 main Prime Minister Candidates to over 100 CEOs of the IT industry.
- Christian has over 20 years of speaking and training experience and has conducted over 2000 paid assignments. Media exposure to over 50 million people. This experience guarantees that he is risk-free and your event will be an engaging and experiential one.
