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Navigating Relationships: Deepen Bonds through Active Listening

Effective communication is pivotal in both our personal and professional spheres. However, there exists a marked distinction between merely "hearing" someone and genuinely "listening with purpose."

This one-day workshop on Active Listening Mastery delves deep into this crucial skill. While there are various listening methodologies, Active Listening stands out. It goes beyond just processing words; it involves truly understanding, responding, and seeking further clarity. More than just a tool for comprehension, it's a bridge to deeper connections, ensuring messages aren't just received but are truly understood.

By embracing the techniques taught in this workshop, participants are poised to enhance their interpersonal relationships. They'll move from passive receivers of information to engaged, empathetic listeners, driving better outcomes in every conversation.

As we navigate through the workshop, the goal is clear: to transform the way we communicate, fostering stronger bonds and clearer interactions in all facets of life.

Objective

1. Foundations of Active Listening

• Factors Influencing Listening
• The Contrast: Listening vs. Hearing
• The Three Pillars of Listening Skills
• Obstacles to Effective Listening
• The Art of Genuine Listening with Minimal Encouragers
• The Role and Significance of Minimal Encouragers
• Delineating Active Listening
• Advantages of Embracing Active Listening
• Typical Hurdles in Active Listening
• The Relevance of Active Listening in Diverse Communication Contexts

2. Strategies for Effective Active Listening

• The Power of Paraphrasing and Summarizing
• Mirroring Emotions
• The Impact of Open-ended Queries
• The Subtleties of Non-verbal Cues
• Detecting and Rectifying Misunderstandings
• Navigating Challenging Dialogues
• Adjusting to Varied Communication Patterns
• Uncovering and Mitigating Biases
• Tactics for Active Listening in Tense Scenarios
• Mediating Conflicts with Active Listening

3. The Mindset Behind Active Listening

• Distinguishing Sympathy from Empathy
• Cultivating the Ideal Listener's Mentality
• The Essence of Authenticity
• Fostering Meaningful Interactions
• Self-awareness of Emotions During Active Listening Sessions

4. Tackling Obstacles in Listening

• Pinpointing Prevalent Listening Blockades
• Action Plans to Surmount Listening Challenges

Outline

Upon completing this workshop, attendees will:

• Grasp the significance and definition of active listening across varied communication scenarios.
• Discern prevalent obstacles in active listening and the methods to navigate them.
• Acquire and hone techniques integral to active listening, such as restating, condensing, mirroring emotions, posing open-ended inquiries, perceiving non-verbal cues, and fostering empathy.
• Gain insight into diverse listening modalities and the skills to detect and adjust accordingly.
• Strengthen relationships through the art of active listening.
• Offer constructive feedback rooted in active listening principles.
• Engage in attentive listening practices to amplify concentration and attentiveness.
• Master approaches for active listening during challenging dialogues and mediating conflicts.
• Chart out a roadmap to integrate active listening habits into everyday interactions.
• Assess the prowess in active listening and pinpoint areas for continued growth.

Who should attend

1. Professionals in Client-facing Roles: Sales representatives, consultants, client service managers, and account managers who aim to understand their clients' needs better and build stronger relationships.
2. Leadership and Management Personnel: Executives, managers, and team leaders who wish to improve their communication with team members, peers, and other stakeholders.
3. Healthcare Professionals: Doctors, nurses, and other healthcare providers who want to improve patient communication and understanding.
4. Customer Service Representatives: Individuals in customer support roles aiming to handle customer queries and complaints more empathetically.
5. Conflict Resolution and Mediation Professionals: Those involved in resolving disputes and facilitating negotiations.
6. Personal Development Enthusiasts: Individuals seeking to improve their personal relationships and enhance their communication skills.
7. Human Resources Professionals: Those interested in improving employee relations, conducting more effective interviews, and enhancing workplace communication.

Methodology

1. Interactive Lecture
2. Role-playing Activities
3. Group Discussions
4. Reflection Exercises
5. Hands-on Activities
6. Audio-Visual Clips
7. Feedback Sessions
8. Personal Action Plans

Particular of Diana Rahman

Diana Rahman is an ICF ACC trained coach and a successful Image Consultant having spent 10 years with Jill Lowe International. She has since been a corporate trainer for 23 years.

After 6 years as a former professional in the banking industry, Diana made a vital switch and pursued her passion in helping others in Soft skills Development. Diana has extensive experience conducting numerous corporate programs, where she has provided training to executive officers and uniformed staff on various essential topics. These topics include but are not limited to Professional Image Presentation, storytelling, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience-Building, Confidence Building, Motivation, Stress Management, Goal-setting, Customer/Client Management Skills, and more.

One of her key achievements is a 10-day Bootcamp, where she conducted Team building, Customer Service Excellence and Motivation project for all 200+ staffs of La Digue Lodge in Seychelles. In 2012, she was awarded the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.

Her engaging style of presentations and 'live' demonstrations reach out and connect to audiences of various backgrounds, from financial, hospitality and creative industries to healthcare professionals and students.

Diana is also a Memory Trainer, since 2012, and was trained by Alan Yip - founder of Mind Edge and Chief Trainer of the Singapore Memory Team. Under his wing, she teaches participants various proficiencies in study skills, memory techniques, Goal setting, Note-Taking, Study Personality, amongst others.

She also runs Personal Development workshops on Motivation, Confidence Building and Self-esteem Management for Girls Home and Women's Prison.

Diana has also been invited to conduct workshops in Seychelles, Malaysia, Cambodia and Vietnam.

In 2021, her co-authored the book Venus Rising: The Phoenix Awakens, where she talks about her resilience through trials and tribulations; and the rise of women in entrepreneurship. In 2022, the book became an Amazon #1 bestseller.