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Super Secretaries and Power Administrators: Elevating Your Administrative Edge
At the core of every successful organization, you'll discover proficient Administrators and Secretaries seamlessly executing tasks. These individuals are the unsung heroes, steering the ship with precision and grace. Through their meticulous work, they orchestrate operations, drive growth, and pen narratives of triumph. More than the backbone, they are the very heartbeat of an enterprise.
Every day is a test – orchestrating essential gatherings, flawlessly handling communications, and guaranteeing office perfection. It’s not merely about organization but mastering the finesse of juggling tasks with panache. It's foreseeing requirements and strategizing remedies before challenges emerge.
But why settle for ordinary when you can be outstanding?
Unlock Your Potential!
Tailored for Administrative Professionals, Lead Secretaries, Office Coordinators, and Executive Associates, this immersive one-day workshop furnishes participants with a robust set of tools to bolster their administrative prowess. From tapping into emotional awareness to crafting resonant emails, and from developing tenacity in fluid environments to advanced management techniques, our mission is to polish and upgrade your skill set.
Every day is a test – orchestrating essential gatherings, flawlessly handling communications, and guaranteeing office perfection. It’s not merely about organization but mastering the finesse of juggling tasks with panache. It's foreseeing requirements and strategizing remedies before challenges emerge.
But why settle for ordinary when you can be outstanding?
Unlock Your Potential!
Tailored for Administrative Professionals, Lead Secretaries, Office Coordinators, and Executive Associates, this immersive one-day workshop furnishes participants with a robust set of tools to bolster their administrative prowess. From tapping into emotional awareness to crafting resonant emails, and from developing tenacity in fluid environments to advanced management techniques, our mission is to polish and upgrade your skill set.
Objective
At the end of this workshop, attendees will:
- Grasp Advanced Administrative Methods: Adopt contemporary instruments and methodologies designed for the administrative arena.
- Channel Emotional Awareness: Identify and interpret emotional cues in oneself and peers, leveraging this knowledge to foster positive interactions and relationships.
- Enhance Communicative Abilities: Compose engaging correspondences, ensuring succinctness, accuracy, and a professional touch.
- Predict and Pivot: Foresee workplace complexities and devise forward-thinking strategies, guaranteeing fluid operations.
- Juggle Tasks with Precision: Align priorities, manage hours effectively, and boost productivity without sacrificing quality.
- Develop Tenacity: Learn strategies to mitigate stress, sustain a positive mindset, and recover from setbacks with renewed energy.
- Build Meaningful Connections: Strengthen bonds with team members, leadership, and external collaborators, promoting a cohesive work ambiance.
Outline
Module 1: Journey to Self-Discovery
• Engage in a dynamic activity to identify your communicative tendencies.
• Reflect on triumphs and impediments as a Lead Assistant.
• Roundtable discussion: Delve into workplace scenarios and dissect determinants impacting your performance.
Module 2: The 5-Pillar Excellence Framework for Administrators
Pillar 1: Mastering Relationship Dynamics
Pillar 2: Organizational Prowess
Pillar 3: Art of Persuasive Writing
Pillar 4: Efficiency Enhancing Tools
Pillar 5: Reinforcing Resilience
Pillar 1: Mastering Relationship Dynamics
• Develop a profound emotional quotient.
• Recognize the central role of EQ in building and maintaining alliances.
• Acquaint with impactful language to garner positive feedback, while avoiding communication pitfalls.
Pillar 2: Organizational Prowess
• Self-evaluate: Celebrate strengths and identify improvement zones.
• Discover tactics for proficiently managing superior’s schedules.
• Incorporate cutting-edge tech solutions to streamline tasks.
Pillar 3: Art of Persuasive Writing
• Recognize your unique writing style.
• Use the STREAM framework for structuring emails.
• Amass a plethora of email templates and sign-offs.
Pillar 4: Efficiency Enhancing Tools
• Tactics for self-management and optimizing time.
• Capitalize on digital platforms to bolster communication.
Pillar 5: Reinforcing Resilience
• Build robust emotional defenses.
• Discover a triad approach to problem-solving, enabling smoother navigation of workplace challenges.
Module 3: Retrospection & Vision Crafting
• Condense and reflect on session insights.
• Dive into Personal Growth Mapping (PGM), reinforcing your pledge to continuous improvement.
• Engage in a dynamic activity to identify your communicative tendencies.
• Reflect on triumphs and impediments as a Lead Assistant.
• Roundtable discussion: Delve into workplace scenarios and dissect determinants impacting your performance.
Module 2: The 5-Pillar Excellence Framework for Administrators
Pillar 1: Mastering Relationship Dynamics
Pillar 2: Organizational Prowess
Pillar 3: Art of Persuasive Writing
Pillar 4: Efficiency Enhancing Tools
Pillar 5: Reinforcing Resilience
Pillar 1: Mastering Relationship Dynamics
• Develop a profound emotional quotient.
• Recognize the central role of EQ in building and maintaining alliances.
• Acquaint with impactful language to garner positive feedback, while avoiding communication pitfalls.
Pillar 2: Organizational Prowess
• Self-evaluate: Celebrate strengths and identify improvement zones.
• Discover tactics for proficiently managing superior’s schedules.
• Incorporate cutting-edge tech solutions to streamline tasks.
Pillar 3: Art of Persuasive Writing
• Recognize your unique writing style.
• Use the STREAM framework for structuring emails.
• Amass a plethora of email templates and sign-offs.
Pillar 4: Efficiency Enhancing Tools
• Tactics for self-management and optimizing time.
• Capitalize on digital platforms to bolster communication.
Pillar 5: Reinforcing Resilience
• Build robust emotional defenses.
• Discover a triad approach to problem-solving, enabling smoother navigation of workplace challenges.
Module 3: Retrospection & Vision Crafting
• Condense and reflect on session insights.
• Dive into Personal Growth Mapping (PGM), reinforcing your pledge to continuous improvement.
Who should attend
This administrative course is sculpted for ambitious executives, professionals, and decision-makers keen on honing their craft and sharpening their skill set. It's tailored for:
• Lead Assistants and Secretaries.
• Newly minted managers and leadership interns.
• Professionals in managerial and administrative capacities.
• Senior personnel in public institutions aiming to upgrade their proficiency.
• Executive Aides and Office Coordinators.
• Lead Assistants and Secretaries.
• Newly minted managers and leadership interns.
• Professionals in managerial and administrative capacities.
• Senior personnel in public institutions aiming to upgrade their proficiency.
• Executive Aides and Office Coordinators.
Methodology
30% of the session focuses on:
• Immersing in core principles and theories.
• Unraveling industry best practices shared by our seasoned instructor.
• Engaging multimedia tutorials.
70% of the session is geared towards:
• Active involvement via scenario-based exercises, complemented by detailed feedback.
• Team discussions and showcases.
• Open dialogue sessions.
• Practical tasks and interactive challenges.
• Immersing in core principles and theories.
• Unraveling industry best practices shared by our seasoned instructor.
• Engaging multimedia tutorials.
70% of the session is geared towards:
• Active involvement via scenario-based exercises, complemented by detailed feedback.
• Team discussions and showcases.
• Open dialogue sessions.
• Practical tasks and interactive challenges.
Particular of Diana Rahman
Diana Rahman is an ICF ACC trained coach and a successful Image Consultant having spent 10 years with Jill Lowe International. She has since been a corporate trainer for 23 years.
After 6 years as a former professional in the banking industry, Diana made a vital switch and pursued her passion in helping others in Soft skills Development. Diana has extensive experience conducting numerous corporate programs, where she has provided training to executive officers and uniformed staff on various essential topics. These topics include but are not limited to Professional Image Presentation, storytelling, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience-Building, Confidence Building, Motivation, Stress Management, Goal-setting, Customer/Client Management Skills, and more.
One of her key achievements is a 10-day Bootcamp, where she conducted Team building, Customer Service Excellence and Motivation project for all 200+ staffs of La Digue Lodge in Seychelles. In 2012, she was awarded the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.
Her engaging style of presentations and 'live' demonstrations reach out and connect to audiences of various backgrounds, from financial, hospitality and creative industries to healthcare professionals and students.
Diana is also a Memory Trainer, since 2012, and was trained by Alan Yip - founder of Mind Edge and Chief Trainer of the Singapore Memory Team. Under his wing, she teaches participants various proficiencies in study skills, memory techniques, Goal setting, Note-Taking, Study Personality, amongst others.
She also runs Personal Development workshops on Motivation, Confidence Building and Self-esteem Management for Girls Home and Women's Prison.
Diana has also been invited to conduct workshops in Seychelles, Malaysia, Cambodia and Vietnam.
In 2021, her co-authored the book Venus Rising: The Phoenix Awakens, where she talks about her resilience through trials and tribulations; and the rise of women in entrepreneurship. In 2022, the book became an Amazon #1 bestseller.
