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The Psychology Behind Dealing with difficult People

Dealing with difficult people requires effective communication, empathy, and conflict resolution skills. To navigate challenging interactions, it is crucial to remain calm and composed. Begin by actively listening to their concerns and acknowledging their perspective. Empathize with their emotions, as this can defuse tension and foster a more collaborative atmosphere.

Establish clear boundaries and assertively communicate your own needs and expectations. Find common ground to work towards mutually beneficial solutions. In cases of persistent conflict, consider involving a mediator or supervisor for a neutral perspective.

Remember that difficult individuals may have underlying issues causing their behavior. Approach the situation with a problem-solving mindset, seeking resolutions that promote a harmonious work or personal environment.

Ultimately, patience, respect, and a focus on constructive outcomes can help transform difficult interactions into opportunities for personal growth and improved relationships.

Objective

By the end of the workshop you will be able to:

1. Recognize and Manage with Narcissistic behaviours
2. Understand your trigger points and ways to manage them
3. Evaluate your preferred responses to conflict
4. Recognise how to be in the solution space and not the problem space
5. Demonstrate ways to think with emotional maturity
6. Be able to get rid of limiting beliefs
7. Be able to determine one’s pain point using empathy intelligence.
8. Understand the one’s needs & desires
9. Be able to better negotiate time efficiency
10. Be able to engage better as an active listener
11. Be able to engage in difficult conversation

Outline

Introduction to Self-Awakening
- Understanding Self and the Reasons Behind Our Behavior
- Overcoming Limiting Beliefs and Confronting Obstacles
- Exploring Personal Aptitude

MODULE ONE: Effectively Dealing with Office Narcissism
- Defining Narcissism
- Identifying Narcissistic Behavior in the Workplace
- Differentiating Between the Four Main Types of Narcissism
- Exploring Sub-Types of Narcissism
- Strategies for Managing Interactions with Narcissistic Colleagues

What's in it for Me?
- Role-Playing: Techniques for Achieving Your Goals

MODULE TWO: Communication with Arrogant, Egoistic Co-Workers

Understanding Persona Profiling: Knowing Your Audience
- Handling Challenging Conversations
- Utilizing Threat Stimulus (SCARF Model)
- Navigating Inner Ego Conflicts
- Establishing Rules for User Experience and Emotion Formation
- Recognizing the Person You're Engaging With
- Understanding Persona Mapping

MODULE THREE: Managing Conflict Preferences
- The Art of Effective Listening
- Employing Softening Tones in Difficult Conversations
- Shifting Your Thinking to Alter Your Actions
- Dealing with Amygdala Hijacks
- Exploring Plutchik's Wheel of Emotions
- Thomas Kilmann's Conflict Handling Preferences
- Applying Reframing Techniques with NLP Presuppositions
- Enhancing Assertive Communication

Detecting Hidden Motives and Deception
- Contrasting High Context and Low Context Communication
- Reading Micro Facial Expressions
- Uncovering Deceptive Behavior

Who should attend

This course can benefit a wide range of professionals and individuals looking to enhance their abilities in dealing with difficult people and improving interpersonal relationships.

Methodology

- Slide presentation
- Case Study
- Short Video
- Discussion

Testimonials

Particular of Jude Lim

Trainer in Leadership Engagement &
Transformation empowered by NLP Clarity Design Thinking (3D3E)

With over 25 years of corporate and business management experience under his belt, Jude brings a wealth of expertise to his facilitation and coaching sessions. He particularly excels in areas such as self-development, communication, and leveraging social media for business development, among other key domains.

Not once, but 3 times in 3 varied career paths Jude has worked from the ground up to senior management, when he was in the banking sector, logistics, to photogrammetry focusing on SMART building technology.

Since that time, Jude has been instrumental in assisting individuals undergoing career transitions, providing them with clarity regarding their career requirements, enhancing their online presence, revising their resumes, instilling confidence for their next career steps through coaching, and facilitating their training requirements.

Jude holds certifications and recognition in various domains, including recognition as an NLP Practitioner certified by the American Board of Neuro-Linguistic Programming, ACTA certification for WSQ Professional training, ICDL certification for MS Office proficiency in PowerPoint & Excel, Dynamic Presentation, Leadership Quotient, Public Speaking - Show-Telling, as well as certifications in DISC and Design Thinking Fundamentals.

Having harnessed technology to revolutionize business processes and streamline information exchange, Jude has effectively aided individuals in transitioning careers over the past two years with resounding success. With an impressive track record and extensive business and career experience, Jude stands out as an outstanding facilitator and coach, consistently delivering the desired results and anticipated impact.

He has worked with major MNCs like ProsolKelly Consulting, Aventis Learning Group, NTUC Learning Hub, Dell, KPMG, M1, Citi, Continental, Work-Force Singapore, and Authorised Training Centres: SSTC, Ascendo, SMET, and Wiz_Learn Technology.