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Anger and Stress Management

Like most people, you have probably gotten angry while at work. A disagreement with a colleague, manager or customer during work could make you lose your temper. By attending this workshop, you will learn why people become angry and recognize how you express your own anger. You will also learn simple yet effective techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with other people’s anger at work, you will also learn what to do when you encounter angry people and more importantly, how to manage the stress associated with anger.

Objective

At the end of the workshop, you will be able to:
• Learn to handle emotionally charged situations confidently and professionally.
• Refuse to upset yourself about anything and consequently reducing stress and conflict.
• Equip yourself well for confrontation and other tough situations.
• Combat anxiety related to anger and overall feelings of helplessness.
• Learn effective communication skills.
• Learn to effectively deal with others’ negative emotions.
• Reduce stress and navigate your way through conflict.
• Be more productive and effective in the workplace.
• Learn how to express all your feelings, not just anger, in a constructive way.
• Build healthy personal and workplace relationships.
• Understand personality types and how to manage each of them.

Outline

Anger Management
• Anger is OK.
• How angry are you – A self-scoring exercise.
• What are the root causes of anger.
• What are anger triggers and how stress fuels anger.
• The Anger Cycle – how you keep it going.
• Types of anger – passive, aggressive, constructive.
• Personality types and their impact on teamwork.
• How to become more assertive without being aggressive.
• Conflict handling techniques.

Stress Management
• Understanding stress, its sources, effects and performance levels.
• Identifying your stressors with lifestyle questionnaire and stress profiling.
• 4 Dimensions of stress management: Stress reduction techniques using your physical, mental, emotional and spiritual levels.
• Managing negative self-talk.

Final Review of Learning
• Debrief and application of learning points in the workplace.
• Question and answer session.
• Moving forward—Personal action plans for application of learning.

Who should attend

A course on anger and stress management can be beneficial for a wide range of individuals, as both anger and stress are common emotions experienced by people from all walks of life.

Methodology

TEACHING METHODOLOGIES
• Lecturing
• Group Discussion
• Self-Analysis
• Class Brainstorming
• Learning from a Partner
• Interactive Exercises
• Role Plays

INSTRUCTIONAL STRATEGIES
• Experiential Learning
• Reflective Teaching
• Functional Context

Particular of Caroline Josephine Dawson

Caroline Josephine Dawson has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 17 years teaching business management, environmental and soft-skills communication.

As a former journalist, Caroline’s professional work experience as a Corporate Trainer/Facilitator, Keynote Speaker and Learning & Development Consultant; has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.

Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.

She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. Caroline is now pursuing her Doctorate in Business Administration from the University of Teesside (UK).