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Working with Multi-Generational Colleagues

To work with a multi-generational workforce, you need to understand the diversity of your colleagues and apply appropriate strategies to ensure a more productive, collaborative and innovative work environment. Learning about differences in approaches to work and communication between multi-generations ensures colleagues of each generation feel included, respected, and supported.

This 1-day program will enable you to develop deeper insight of your colleagues, along with the best practices for engaging and leading an age-diverse team. Realize the value of common understanding by getting to know your colleagues on a personal and professional level.

Objective

At the end of the course, learners will be able to:

• Understand the characteristics of different generations at the workplace, including personalities and work style
• Recognize the positive attributes that each generation brings to the workplace
• Identify techniques to enable positive communication and collaboration amongst the different generations
• Build effective and supportive multi-generational teams at the workplace
• Create an action plan for a positive and productive multi-generational workplace

Outline

1. Get to Know Your Team
• Understanding multi-generational diversity
• Challenges and opportunities of multi-generational workforce
• Recognizing generational motivators, drivers, barriers and expectations

2. Bridging the Gap
• Adapting communication, workplace engagement and feedback to suit generational needs and changing learning styles
• Strategies for effective multi-generational cooperation, including coaching, mentoring and shadowing
• Getting the best from different generations, including Baby Boomers, Generation X, Millennials and Social Digital Natives

3. Show Your Support
• Listening to your workforce effectively and being open to challenge and change in a multi-generational environment
• Fostering understanding and cohesion between workforce generations
• Case studies and action planning

Who should attend

This workshop is suitable for anyone who wants to understand techniques to work more effectively with multi-generational colleagues at the workplace.

Things to bring (if any)
An open, learning and sharing mind set! ☺

Methodology

This is an interactive workshop and the learning methods will include:
• Mini-lectures
• Hands-on exercises and games
• Group activities and discussions
• Q&A sessions

Particular of Swing Goh

Swing Goh is a Facilitator, Speaker, People Developer and Courseware Designer. As a multi-faceted, resourceful and innovative individual, She has nearly 15 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Swing facilitates WSQ Employability Skills, Generic Manufacturing and Service Excellence modules) and customized programs. Topics include Basic & Advanced ICT, Communication & Relationship Management, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now! And Time & Stress Management. Her clients, amongst many, include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection etc.

She is active in areas of courseware development and consultancy work which includes Training Needs Analysis for corporate clients. She also runs Work Place Literacy (WPL) classes from e2i (Employment and Employability Institute) and STA (Singapore Taxi Academy).

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program.