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Excelling as a Manager or Supervisor

If you want to become an effective leader or are currently working as one, this course will be of interest to you. It is specially designed to help supervisors develop essential skills, discover strategies and techniques to manage employees more effectively, and engage people for high performance.

Participants will learn how to stand out on the essential core supervisory competencies that drive excellence. They will acquire everything they need to become an effective supervisor/manager with strong leadership flairs. More importantly, they will be equipped with practical ideas for optimising the most important asset in the organisation – it’s people.

Equipped with these skills, they will be able to lead their subordinates to become more motivated and inspired, become a more effective team(s), perform better, and tend to stay longer in the organization. With stronger, more cohesive teams, the organisation will benefit from higher productivity, higher customer satisfaction and higher profitability.

Objective

During this 2-day course, participants will be introduced to ways to shine in the essential core supervisory competencies, effective techniques to manage performance, develop team, resolve conflict, and skills to conduct counseling, mentoring and coaching.

They will take away a set of proven strategies, tools and techniques which will help them to become effective supervisors/managers and leaders. They will be motivated to learn and apply the knowledge to themselves then transfer the knowledge to their subordinates for them to develop into the next level of leadership.

Outline

1. Supervision vs Management vs Leadership

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  Why manager need to learn supervisory skills?
• 
  Why supervisor need to learn leadership skills?

2. Exploring Modern Roles in Supervisory Management
3. Excelling in Core Supervisory Competencies:

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  Commercial awareness
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  Planning
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  Delegating
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  Motivating
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  Decision Making
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  Problem Solving
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  Time Management
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  Communicating
• 
  Goal setting

4. Managing Performance

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  Appreciate your role in performance management
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  Conducting effective performance discussion for best result

5. Dealing with Conflicts

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  Spotting and preventing conflict
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  Applying correct strategies for conflict resolution

6. Counselling Difficult Employee

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  Knowing when to counsel
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  Conducting effective counselling session that works

7. Leading the Team

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  Leading from the heart
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  Optimizing your leadership styles
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  Utilizing the appropriate leadership approaches every time

8. Building Effective Teams

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  Making your team click
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  Adopting the golden rules of team building

9. Coaching and Mentoring

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  Coaching your team for continuous improvement
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  Adopting Coaching model

10. Personal Plan of Action

Who should attend

This workshop is highly recommended for all staff in supervisory and managerial positions keen to master their supervisory/management ability as well as their leadership skills.

Methodology

The course is designed to include varieties of instructional methods such as

• Mini-lectures – dynamic and highly engaging presentations
• Demonstrations and practises of techniques and methods
• Case discussions
• Fun and objective-oriented games
• Group and partner experience sharing and brainstorming
• Role plays

Testimonials

“I learned so much. The trainer is very patient and understanding.” Marziana

“Experienced, fluent trainer, good at sharing what we need to learn.” Christy Wong

“I learned a lot from the trainer, He is very knowledgeable, I believe he has helped a lot of people succeed.” Geraldine Ong

Particular of Johnny Lee

Johnny is a passionate and dynamic speaker, trainer, and coach with more than 20 years of experience in developing and conducting impactful and transformational training and presentations to a wide range of audiences. Prior to that he accumulated 30 years of solid experience as a corporate leader with a couple of large MNCs.

He regularly conducts soft-skill training relating to Communication, Interpersonal Relationships, Emotional Intelligence, Thinking skills, Hypnosis, Personal Resilience, Leadership, Supervisory and Managerial Skills, Performance Coaching, Negotiation, Mental wellness and Stress Management at various SMEs, MNCs, SAF, Statutory Boards, Training Institutions, and Schools. Participants regularly benefit from his knowledge and experience.

Drawing upon his extensive knowledge, skills and experience in leading edge tools, techniques, and strategies from Emotional Intelligence (EQ), Behavioural Analysis, Neuro Linguistic Programming (NLP), Neuro Semantics, and Hypnosis, he has spoken, trained, coached and worked with thousands of people, helping participants to improve their personal and business performance and well-being.

He is a Certified Emotional Intelligence (EQ) Trainer, a Certified Behavioural & Career Consultant, a Certified Advanced Behavioural Analyst, an Internationally Certified Master Practitioner of NLP (Neuro Linguistic Programming), a Certified Practitioner of Neuro Semantics, a Certified Hypnotherapist, and a Certified Hypnotist Instructor of the National Guild of Hypnotists.

He is a graduate of University of London with an Honours Degree of Science (Economics - Management Studies), he holds the Advanced Certificate in Training and Assessment (ACTA), the Master Hypnotist Diploma, and the 5 PATH Hypnotherapist Diploma.

With the wealth of experiences accumulated over the year on issues and opportunities helping people resolve emotional challenges, eliminate limiting thoughts/beliefs, and correct disabling behaviours, he is well-equipped and qualified to share real experiences, tested tools and proven strategies to help participants step up to the next level of their career and their life.

He is a great person to listen to!