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Team Management Skills ( 2-day)

As Supervisor or Manager, you lead and manage a team daily. It can be a challenging task to manage a team. When people can work well together, they produce synergy. This enables the team to ultimately accomplish team and organisation goals.

Working in a happy and harmonious team is extremely satisfying to any leader or member of a team. The cooperative atmosphere, the ease of achieving results, and the sense of belonging to a cordial team is very appealing. Working as part of such optimal teams is the dream of any individual in an organisation. An effective leader earns the respect of his/her team members and builds a harmonious working environment.

This 2 days course is specifically designed for team leaders, project leaders, managers, supervisors or anyone who manages a team to acquire the essential knowledge and skills of team management.

Participants are introduced to the concept of the team effectiveness model, stages of team formation, leadership styles, communication skills, managing team conflicts, emotional intelligence, coaching and many more topics. The knowledge and skills gained as a result of attending this training would be beneficial to both the participant and the organization to build and manage an effective team.

Objective

By the end of this course, participants will be able to:

1. Differentiate between a group and a team
2. Define what is a Team and its benefits for an organization
3. Apply “Action- Centred” management elegant model by John Adair within a team
4. Apply the Team Effectiveness Model by Richard Beckhard
5. Understand the principles of working within a team
6. Recognize the stages in the team development cycle and how to manage at each stage of the cycle
7. Apply the appropriate leadership styles as the team progress from one stage to the next stage in the team life cycle
8. List the characteristics of an Effective Team Leader and an Effective Team Member
9. Recognize the reasons for team failures and the sources of team problems
10. Understand the key pointers about team building and ways to build an effective cohesive team.
11. Fine tune your communication skills, when relating with team members
12. Manage Team conflicts
13. Improve your Emotional intelligence to lead a team
14. Learn basic delegation skills
15. Deliver constructive feedback and when to praise
16. Practice Coaching techniques to improve team performance

Outline

Topic 1: About Team and Models

• Group vs Team
• What is a team?
• Benefits a Team can bring to an organization
• An Elegant Model (action-centred management) and Adair Model
• Team Effectiveness Model
• Principles of working within a team

Topic 2 Team’s Life Cycle

• Four stages of team formation
• Typical behaviours occurring at different stages
• Which leadership styles to adopt at each stages

Topic 3 Characteristics of an effective team leader and team member

Topic 4 Six Reasons why a team fails and Seven Sources of Team Problems

Topic 5: Key pointers for Team Building and Eight Ways to Build a Cohesive Team

Topic 6 : Fine Tuning Communication Skills

• Communication within Team
• Eight barriers to communication and how to reduce it
• The 3 V’s of communication ( Verbal , Visual and Vocal )
• Avoiding Toxic Words ( eg of trigger and loaded words )
• Improving Team Communication

Topic 7: Team Conflicts

• What is conflict?
• Causes of conflicts in a team
• Negative and Positive Consequences of conflicts
• Five Ways of managing conflicts
• Manage team conflicts to prevent team disunity – 8 step approach

Topic 8: Improve Your Emotional Intelligence leading a Team or staff

• Emotional Intelligence in teams
• Interpersonal Intelligence and Intrapersonal Intelligence
• Five competency Model of Emotional Intelligence – Daniel Goleman

Topic 9: Delegation

• Benefits of delegation
• When to delegate and to whom
• Five tips how to delegate

Topic 10: Giving & Receiving Feedback

• Situations when feedback should be given
• Two types of feedback
• Four step constructive feedback
• Giving Praise – when to

Topic 11: Coaching Your Team

• What is coaching
• Coaching Team Members to improve performance
• Structured Coaching Session using the GROW Model
• Two important skills for coaching
• Coaching Guidelines

Who should attend

Team Leaders, Project Leaders, Managers, Supervisors, or anyone who manages a team

Methodology

Interactive sessions, Group Activities with the presentation, Individual exercise and self-assessment, and role play.

Particular of Francis Claudius

Francis Claudius has more than 30 years of training experience. He is a professional trainer and facilitator. He has also been an in-house training consultant in a Learning and OD Department.

As a trainer and facilitator, he has a passion for human development and desires for his participants to excel in their work as well as their personal life. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences to benefit all participants. He does this by linking well-known concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplaces. He delivers his training in a clear, concise and systematic manner. He is well-versed in the different training approaches that relate to participants’ learning outcomes. He applies the adult learning approach in all his workshops.

Participants find him approachable and friendly. On a personal level, he reviews and improves on his delivery style and always strives to develop a higher level of competency in the subject matter he is delivering. He believes in continuous learning and keeps up-to-date with new knowledge, skills and experiences.

Francis is also a good speaker with strong vocals. He has participated in topics presented in the International Association of Master Trainers (IAMT). He received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from Toastmasters International. He was a member of the Association of Professional Trainers Singapore (APTS). In 2014 he received the Lecturers Dedication Award from PSB Academy.

His qualifications include a Bachelor of Business Administration, Dip Training & Development Cert. Training Management, Dip in Public Speaking,), Certified Behavioral Specialist, Certified EQ Facilitator/Trainer, Certified NLP Practitioner, Certified Life Coach, Certified Service Professional Trainer, Advanced Certificate in Training & Assessment (ACTA), Diploma in Adult and Continuing Education (DACE), Graduate Cert. In Management Consultancy, Cert IV in Telecommunications Call Centre & Cert IV in Assessment & Workplace Training Victoria University( VU ), Graduate Diploma In Marketing (CIM), Cert IV in Telecommunications Call Centre, Cert IV in Assessment & Workplace Training, and Graduate Diploma In Marketing (CIM).