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Using a Systematic Approach to Problem Solving and Decision Making

Every day, problems are at the centre of what many people may encounter at work.

When an Organizations encounters a tough problem, it requires the ability to define the root cause of the problem than doing a quick fix which may not be the solution to the actual problem itself. Quick fixes do not eliminate
the problem entirely.

Having strong problem-solving and decision skills can be a great benefit to organization in the workplace.

A systematic approach will give you the techniques to resolve the problem in a creative way and make the appropriate decisions for implementation.

This 1-day intensive training will help you to enhance your skills to learn approaches in finding creative solutions to a root cause of a problem

Objective

By the end of this course you will be able to:

1. Understand some basic key problem solving and decision making terms
2. Apply a structured a six step approach toward problem solving and decision making
3. Gather information on a perceived problem
4. Write a workplace Problem Statement
5. Identify the Root Causes of problem at workplace and select one main root cause to seek a solution
6. Use Creative Thinking Techniques to generate ideas to Solve the workplace problem
7. Apply various techniques to select one most feasible solution to implement
8. Work out an Implementation Action Plan to resolve the problem
9. Evaluate the Effectiveness of the implemented solution

Outline

Topic Coverage

• Key Terms and Definitions
• Information gathering on perceives problem
- Scenario ( Comments based on a survey result )
• Identifying Root Causes
- Two Methods
• Generating “Solution Ideas” using Creative Thinking
- Four Techniques
• Evaluate Each Solution Ideas for Possible Solution to Root Cause of a Problem
- Testing the Solutions Using Four R’s Method
- Decision Making Technique
• Implementation Action Plan Chart
• Evaluating for Effectiveness ( Conduct a follow up )
- Six key questions to consider

Who should attend

Managers, Executives, Engineers, Technical staff or any staff who wants to acquire the knowledge and skills of problem-solving and decision-making techniques

Methodology

Interactive sessions, Group discussions, Exercises and a video clip to be shown.

Particular of Francis Claudius

Francis Claudius has more than 30 years of training experience. He is a professional trainer and facilitator. He has also been an in-house training consultant in a Learning and OD Department.

As a trainer and facilitator, he has a passion for human development and desires for his participants to excel in their work as well as their personal life. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences to benefit all participants. He does this by linking well-known concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplaces. He delivers his training in a clear, concise and systematic manner. He is well-versed in the different training approaches that relate to participants’ learning outcomes. He applies the adult learning approach in all his workshops.

Participants find him approachable and friendly. On a personal level, he reviews and improves on his delivery style and always strives to develop a higher level of competency in the subject matter he is delivering. He believes in continuous learning and keeps up-to-date with new knowledge, skills and experiences.

Francis is also a good speaker with strong vocals. He has participated in topics presented in the International Association of Master Trainers (IAMT). He received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from Toastmasters International. He was a member of the Association of Professional Trainers Singapore (APTS). In 2014 he received the Lecturers Dedication Award from PSB Academy.

His qualifications include a Bachelor of Business Administration, Dip Training & Development Cert. Training Management, Dip in Public Speaking,), Certified Behavioral Specialist, Certified EQ Facilitator/Trainer, Certified NLP Practitioner, Certified Life Coach, Certified Service Professional Trainer, Advanced Certificate in Training & Assessment (ACTA), Diploma in Adult and Continuing Education (DACE), Graduate Cert. In Management Consultancy, Cert IV in Telecommunications Call Centre & Cert IV in Assessment & Workplace Training Victoria University( VU ), Graduate Diploma In Marketing (CIM), Cert IV in Telecommunications Call Centre, Cert IV in Assessment & Workplace Training, and Graduate Diploma In Marketing (CIM).