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Fundamental of Business Process Reengineering (Not Just for Manufacturing Industry)

Business Processing Reengineering (BPR), as defined by Michael Hammer, is the essential re-thinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. BPR advocates that organisations return to the basics and reexamine their very roots and aim for total reinvention. BPR redesigns strategic and value-added processes that transcend organisational boundaries.

This two-day workshop is designed for participants to learn why BPR is in demand, when to and when not to use BPR and more importantly, how to do it effectively and successfully. Beyond just theory, one will benefit from rich class notes and the sharing of real-life scenarios, tips and techniques to help you avoid the many pitfalls of BPR and how to overcome the many challenges when implementing it.

Objective

By the end of this course, you will be able to:

• Understand what is Business Process Reengineering
• Analyse and select processes for reengineering
• Apply tools and techniques towards reengineering goals
• Overcome challenges encountered in implementation

Outline

1.Introduction to Business Process Reengineering (BPR)

• Definition of BPR
• History of BPR
• Benefits of BPR
• Principles of BPR

2.BPR readiness

• Process analysis using method study questions
• Goals of BPR
• Attributes of customer-friendly services

3.BPR case study

• Ford Motors
• Kodak
• Taco Bell

4.Reengineering opportunities and tactics

• Prepare for reengineering
• Map and analyse as-is process
• Design to-be process
• Implement reengineering process
• Improve the reengineering process continuously

5.BPR best practices and guidance

• Challenges in a BPR exercise
• Critical success factors
• Changes occasioned by BPR

Who should attend

Suitable for executive or managers who are responsible for the operation and performance of an organizational unit. It is especially useful for members/stakeholders of a reengineering team.

Methodology

A highly interactive workshop with case studies, LEAN-related games/activities, Q&A sessions and trainer-facilitated discussions.

Particular of Swing Goh

Swing Goh is a Facilitator, Speaker, People Developer and Courseware Designer. As a multi-faceted, resourceful and innovative individual, She has nearly 15 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Swing facilitates WSQ Employability Skills, Generic Manufacturing and Service Excellence modules) and customized programs. Topics include Basic & Advanced ICT, Communication & Relationship Management, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now! And Time & Stress Management. Her clients, amongst many, include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection etc.

She is active in areas of courseware development and consultancy work which includes Training Needs Analysis for corporate clients. She also runs Work Place Literacy (WPL) classes from e2i (Employment and Employability Institute) and STA (Singapore Taxi Academy).

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program.