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Poka what Yoke? (Error Proofing in the Simplest Form)

Mistake Proofing, also called Poka Yoke was developed by Japanese manufacturing engineer Shigeo Shingo to achieve Zero Quality Control (ZQC). As one of the main components of ZQC, mistake proofing is used to detect/prevent defects from happening in the first place.

This 2-day program takes a practical hands-on approach to systematically implement an error proofing system. Participants will learn how and why the system works, as well as how error proofing can achieve ZQC.

Objective

At the end of the course, learners will be able to:

• Understand the history and concept of Mistake Proofing
• Understand Mistake Proofing principle and methods
• Learn how to perform Mistake Proofing in systematic way to achieve ZQC

Outline

Who should attend

This workshop is suitable for Quality Managers, Quality Engineers, Business Process Owners, Process Improvement Managers, System implementers, Management representatives, System coordinators, Change managers, and Improvement teams.

Methodology

A highly interactive workshop with mini-lectures, hands-on exercises and games, group activities and trainer-facilitated discussions.

Particular of Swing Goh

Swing Goh is a Facilitator, Speaker, People Developer and Courseware Designer. As a multi-faceted, resourceful and innovative individual, She has nearly 15 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Swing facilitates WSQ Employability Skills, Generic Manufacturing and Service Excellence modules) and customized programs. Topics include Basic & Advanced ICT, Communication & Relationship Management, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now! And Time & Stress Management. Her clients, amongst many, include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection etc.

She is active in areas of courseware development and consultancy work which includes Training Needs Analysis for corporate clients. She also runs Work Place Literacy (WPL) classes from e2i (Employment and Employability Institute) and STA (Singapore Taxi Academy).

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program.