Classroom/ Online: Yes/ Yes
Scheduling Date(s):
Note: Please click specific date for detailed venue and course fee etc.
Problem Solving Made Easy
Problems are only opportunities in work clothes.
– Henry Kaiser (American Industrialist)
Problem Solving skills is one of the essential skills in the workplace that would enhance the effectiveness of an individual in the organisation. The range of problem solving is highly varied. It can be as simple as removing a paper jammed in a photocopier to generating ideas and suggestions that can impact department or company’s key performance areas.
This workshop will equip participants with knowledge and skills in solving problems systematically. The skills learned will help them to improve their ability to handle and respond to different work situations and difficulties with better ideas and solutions. It will also help them to anticipate and identify problems within their circle of influence. You will learn to be proactive to develop and evaluate alternative solutions to the problem at hand with the aim of solving the problem at its root cause and not just removing the symptoms.
– Henry Kaiser (American Industrialist)
Problem Solving skills is one of the essential skills in the workplace that would enhance the effectiveness of an individual in the organisation. The range of problem solving is highly varied. It can be as simple as removing a paper jammed in a photocopier to generating ideas and suggestions that can impact department or company’s key performance areas.
This workshop will equip participants with knowledge and skills in solving problems systematically. The skills learned will help them to improve their ability to handle and respond to different work situations and difficulties with better ideas and solutions. It will also help them to anticipate and identify problems within their circle of influence. You will learn to be proactive to develop and evaluate alternative solutions to the problem at hand with the aim of solving the problem at its root cause and not just removing the symptoms.
Objective
Upon successful completion of the course, participants will be able to:
- Use the PDCA Cycle to carry out a work improvement project in a systematic approach
- Recognise the difference between symptoms and causes.
- Apply the various problem-solving and decision- making tools within the framework of the PDCA Cycle for develop innovative ideas/solutions.
- Select the best creative & innovation solution(s) for the challenges.
- Evaluate and implement the solution(s)
- Monitor and review the outcome
Outline
- Overview of the PDCA Cycle – a systematic approach to problem solving
- How to construct and use problem- solving tools & techniques within the framework of the PDCA.
- Use the right tools at the right time and occasion.
- Apply the various problem solving and decision-making tools & techniques within a project that the team is working on.
- Identify the root cause(s) of the problem.
- Develop a list of creative and innovative solutions.
- Evaluate and select the best solution(s).
- Implement the selected solution(s).
- Evaluate the outcome.
- Standardise the solution(s) and develop SOP.
- Monitor it over time and review.
Who should attend
- Any individuals working within teams, to equip them with the necessary problem -solving skills so that they can be more effective employable executives.
- All front-line staff, staff in supervising roles or individuals in professional/talent positions without supervisory responsibilities may find the skill learned useful in their daily work activities.
Methodology
- Highly interactive using experiential activities
- Group discussion on projects identified by learners
- Application and practice on tools and techniques on ‘real-time’ projects identified by learners
- Reflection & Action Plan
Testimonials
“Your insightfulness and generosity in sharing have always made your performance at work stunning. Thank you for being part of Service Quality Centre.”
Service Quality Centre subsidiary of MDIS
Service Quality Centre subsidiary of MDIS
Particular of Grace Tan
GRACE TAN is an accomplished Adult Educator with 30 years of experience in facilitation, coaching and consulting. Prior to that, her experiences include being a Project Manager to a Talent Development Manager in the hospitality industry. Her responsibilities include Project Management, Sales and Marketing, Training, Coaching, Facilitating as well as Quality Assurance.
Grace’s passion and strengths are in creativity and innovation, problem solving, design thinking, quality improvement and service excellence. She has trained, developed, coached and helped implement quality improvement projects and service culture in numerous organisations. She was awarded the top trainer/dedication award by NPB in 1992 and Master Trainer by PSB and MOM for the Foreign Workers Orientation Program. Her innovation & quality coaching workshops have empowered more than 200 teams from different organisations achieved awards and recognition on national and international levels. She was invited by Mauritius National Productivity and Competitiveness Council as an International Juror for its yearly National Productivity & Quality Competition.
Since 1986, Grace has been training and facilitating extensively in various national programmes that include the Critical Enabling Skills Training (CREST), the Go-The-Extra-Mile for Service (GEMS), the Employability Skills System (ESS) and Work Skills Qualification (WSQ) programme. She has designed and delivered customised training programs in Design Thinking, Leadership, Problem Solving & Decision-making, Creative Thinking, Critical Thinking, Customer Services, Develop New Products, Leading Team and Adapt to Change. The participants are from various sectors like hospitality, retail, government agencies and statutory board, manufacturing, as well as F&B. Some of her past and present clients include HDB, LTA, SPF; RSAF, Singapore Power, SAF, NUS; MINDEF, Singapore Prison Services, ITE, Singapore Power, NUS,
Her extensive experience and versatility give her the ability to engage and facilitate at all levels from diverse backgrounds within the organisation. She has travelled to Australia, Vietnam, China, Sri Lanka, Indonesia, Malaysia and Cambodia to conduct various training programmes. She has received rave reviews for her highly interactive and effective training sessions that provided invaluable insights to her participants, her ability to present complex and thought-provoking issues at a level that can be easily understood. Her strong beliefs are in giving your best right now, however you are moved to do so. Every moment is a choice. Consider how your choice feels right now.
Professional Qualifications
• Associate Adult Educator Professional (AEP)with IAL
• Registered MOE Trainer/Educator
• Diploma in Adult and Continuing Education (DACE, IAL-SUSS)
• Advanced Certificate in Training and Assessment (ACTA - WDA)
• Certified Practicing Management Consultant
• Certified Professional AGILE Facilitator/Coach (ICP-ATF/ICP-ACC)
• Certified American Management Association (AMA) Trainer
• Certified Team Excellence Assessor
• NearPod Educator Certification
• Certified Facilitation Skills (PDS Inc. Clearwater, Florida USA)
• Certificate of competency in Teambuilding – (TAFE College, Victoria, Australia)
• Design Thinking Certificate from MITx
• Design Thinking Certificate from IDEO
• Certified Skills Mentor Consultant by SPRING SINGAPORE
• Member of Adult Educator Network (community of practice)
• Member of Institute of Adult Learning (AE Professionalisation) - recognises adult educator as professional for pedagogical and professional excellence
