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Dress up Your Email Writing

Are you stacked with a high volume of email daily? Do you want to save time by writing attention grabbing emails to engage your readers? This workshop will help you learn practical tips on how to avoid common writing errors and write with accuracy. You will also learn how to organise your thoughts, employ concise and effective writing techniques to capture your reader’s attention. This one-day workshop is designed to improve your effectiveness in email writing with grammatical rules to deliver the message with clarity and impact. A positive impression through your writing would affect your reader’s perception of your professional image and your organization.

Objective

By the end of this one-day workshop, you will be able to gain knowledge and skills to:

• Use fundamental guidelines for effective writing skills
• Assemble contents to organise the order and structure of information
• Apply traits of good email writing through appropriate language, tone, style
• Express ideas with accuracy and clarity to create a positive impression
• Write to impact reader with the layout and readability of the content

Outline

1. Introduction to Fundamentals

• Importance of email writing
• Communication Process
• The 6 C’s of effective writing skills

2. Essential Elements for Writing

• Avoid making common errors
• Grammar Review
• Sentence & Paragraph Structure
• Mind your language & tone
• Mind your style, format & layout
• Readability Index

3. Create Positive Impression

• Smart Email Practices
• Tips for Persuasion
• Play the editor’s role
• More Practices & Individual Feedback

Who should attend

This one-day workshop is designed for Executives, Secretaries & Executive Secretaries, Personal Assistants, Admin & Management Support Staff, Supervisors and young professionals who writes email.

Methodology

The workshop will be conducted using the following:

• Mini Lectures
• Group & Class Discussions
• Written Exercises
• More Practices & Feedback
  Exercises will be critique by you and the Facilitator. Samples of companies’ documents will be used to analyse in relation to format, style, content, language & effectiveness of email reply

Particular of Irene Ko

Irene is a distinctive Associate Facilitator/ Consultant with more than 25 years of valuable experience. She has accumulated vast knowledge and experience working in the human resource department of a prestigious American MNC, specialising in talent recruitment. In addition, she holds the role of a Deputy Head of Department at a Secretarial & Business School. A result-oriented person and anchored with a strong sense of integrity and professionalism. She believes in life-long learning for success and brings value to her training. A professional trainer with refined emotional quotient and communication experience, offers the perfect balance that is critical in her role to inspire invaluable participants. Her HR talent recruitment, including a psychometric assessor/coach, position her sharply and competently in the areas of training, coaching and assessing.

Irene’s diverse training experience spanned across several organisations including civil service & statutory boards, uniformed groups, multinationals & corporate clients.

Key training domains include; Communication & Emotional Intelligence, Interviewing & Coaching Skills, Supervisory & Team Management, Service Excellence & Customer Service, Managing Change & Job Redesign, Establish Relationship for Customer’s Confidence, Problem Solving, Secretary Leadership & Management Support, Written Communication, Workplace Literacy, WSQ framework and personal mastery.

Sectors she had trained namely; Retail, Hospitality, Govt Schools, Institution, Manufacturing, Automobile, Supermarkets, Automobile, Logistics, Banking, Insurance & Finance, Early Childhood, Aerospace, Maritime, Jobseekers, etc

Her Key Clientele List include HDB, LTA, MINDEF, RSAF, PSA, STA (Taxi), Jurong Port, Singapore Police Force, Hospitals (AH, CGH, TTSH, KKH, NTFGH, SKH), Ngee Ann & Singapore Polys, ITE, NTUC Income, ST Engineering, CIMB bank , JJ Pepperdine, Sime Darby, Anglo American, Vantage Motors, Daikin Asia, CK Tangs & Eu Yan Sang.

In addition to a Bachelor of Arts degree & Professional Diploma in Management, Irene has obtained Professional Qualifications from the leading organisations:

• Diploma in Adult and Continuing Education (DACE, IAL-SUSS)
• Advanced Certificate in Training and Assessment (ACTA - WDA)
• Certified in Curriculum (Literacy) & Training Leadership (CTL/WDA)
• Certificate in TESL (Teaching English RELC)
• Accredited Basic Intensive Training on Choice Theory & Reality Therapy (William Glasser Inst)
• Accredited Psychometric Assessor (Talent 2)
• Certified Professional AGILE Facilitator/Coach (ICP-ATF/ICP-ACC)
• Certificate in Basic Design Thinking (IDEO)
• Certified Trainer in CSP, GEMS & On-Site-Bite Size PGEMS (WDA)
• Member of Adult Educator Network (community of practice)
• Member of Institute of Adult Learning (AE Professionalisation) - recognises adult educator as professional for pedagogical and professional excellence