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Cultivating Resilience at Workplace

Does the “unknown future” make you ponder over the unsettling feelings in you? Would you like to be able to make sense of the changing environment? This one-day interactive workshop aims to help you acquire skills in resilience and confidence building. You will be able to cope better with challenges at workplace and live well in a fast-changing environment.

Objective

By the end of this workshop you will be able to acquire the skills and knowledge to:

1. Increase awareness of how the changing environment impact your life and professional development
2. Develop growth mindset that facilitates long term sustainability
3. Apply the PLM to grow resilient traits to manage self effectively despite facing constant change

Outline

Changing Environment

• Understand the changing environment and its impact
• Identify how the changing environment hinders your professional development
• Resilience is the core to manage self at workplace

Growth Mindset

• What is a Growth Mindset?
• Relationship between Growth Mindset & Resilience
• Identify how Growth Mindset can benefit you

Elements of the PLM Resilience

1. People Resilience

• What is People Resilience?
• Cultivating People Resilience through Emotional Intelligence
• Building network and connectivity to ride through changing environment

2. Learning Resilience

• Difference between upskill & reskill
• Ways to cultivate life-long learning habits
• Developing personal learning action plan

3. Mental Resilience

• Discover the state of your mental resilience
• Traits of a mental resilience person
• Building personal mental resilience

Who should attend

This one-day workshop is highly recommended for Executives, Team Leaders, Secretaries, Personal Assistants, Admin & Management Support Staff and Supervisors and Administrative Professionals.

Methodology

Particular of Irene Ko

Irene is a distinctive Associate Facilitator/ Consultant with more than 25 years of valuable experience. She has accumulated vast knowledge and experience working in the human resource department of a prestigious American MNC, specialising in talent recruitment. In addition, she holds the role of a Deputy Head of Department at a Secretarial & Business School. A result-oriented person and anchored with a strong sense of integrity and professionalism. She believes in life-long learning for success and brings value to her training. A professional trainer with refined emotional quotient and communication experience, offers the perfect balance that is critical in her role to inspire invaluable participants. Her HR talent recruitment, including a psychometric assessor/coach, position her sharply and competently in the areas of training, coaching and assessing.

Irene’s diverse training experience spanned across several organisations including civil service & statutory boards, uniformed groups, multinationals & corporate clients.

Key training domains include; Communication & Emotional Intelligence, Interviewing & Coaching Skills, Supervisory & Team Management, Service Excellence & Customer Service, Managing Change & Job Redesign, Establish Relationship for Customer’s Confidence, Problem Solving, Secretary Leadership & Management Support, Written Communication, Workplace Literacy, WSQ framework and personal mastery.

Sectors she had trained namely; Retail, Hospitality, Govt Schools, Institution, Manufacturing, Automobile, Supermarkets, Automobile, Logistics, Banking, Insurance & Finance, Early Childhood, Aerospace, Maritime, Jobseekers, etc

Her Key Clientele List include HDB, LTA, MINDEF, RSAF, PSA, STA (Taxi), Jurong Port, Singapore Police Force, Hospitals (AH, CGH, TTSH, KKH, NTFGH, SKH), Ngee Ann & Singapore Polys, ITE, NTUC Income, ST Engineering, CIMB bank , JJ Pepperdine, Sime Darby, Anglo American, Vantage Motors, Daikin Asia, CK Tangs & Eu Yan Sang.

In addition to a Bachelor of Arts degree & Professional Diploma in Management, Irene has obtained Professional Qualifications from the leading organisations:

• Diploma in Adult and Continuing Education (DACE, IAL-SUSS)
• Advanced Certificate in Training and Assessment (ACTA - WDA)
• Certified in Curriculum (Literacy) & Training Leadership (CTL/WDA)
• Certificate in TESL (Teaching English RELC)
• Accredited Basic Intensive Training on Choice Theory & Reality Therapy (William Glasser Inst)
• Accredited Psychometric Assessor (Talent 2)
• Certified Professional AGILE Facilitator/Coach (ICP-ATF/ICP-ACC)
• Certificate in Basic Design Thinking (IDEO)
• Certified Trainer in CSP, GEMS & On-Site-Bite Size PGEMS (WDA)
• Member of Adult Educator Network (community of practice)
• Member of Institute of Adult Learning (AE Professionalisation) - recognises adult educator as professional for pedagogical and professional excellence