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The Future of Excellence in the Digital Age
Be Future-Ready for the New Organisational Realities of Innovation, Agility, Human-Focused Design and Customer Centricity
Which Era are you operating in? We are already well into the Digital Age yet most organisations are still operating under a set of management practices and leadership behaviours that were largely developed back in the Industrial Age. Technology, competitive landscapes, global social patterns, environmental realities, employee preferences and customer habits have changed dramatically over the past few decades, but the management approaches we use to run our organisations have not nearly kept up adequately. We are living in a VUCA world where Volatility is frequent, Uncertainty is the norm, Complexity is part of everyday life and Ambiguity is rampant. But how to face and overcome these new realities?
Industry 4.0 and the new Social-Economic-Environmental realities demand strategic coherence, constant change, dynamic agility, organisational flexibility, co-creation and a hyper-engaged workforce deeply focused on continual innovation. This requires modern, flexible and inclusive management concepts in order to fully leverage changing geo-economic realities, public-private-people relationships, sustainability challenges, organisational dynamics, customer demands, employee expectations, technologies and business models. In this course we will explore all of these topics and more.
We welcome you to the Digital Age organisation: "The Future of Excellence"
Which Era are you operating in? We are already well into the Digital Age yet most organisations are still operating under a set of management practices and leadership behaviours that were largely developed back in the Industrial Age. Technology, competitive landscapes, global social patterns, environmental realities, employee preferences and customer habits have changed dramatically over the past few decades, but the management approaches we use to run our organisations have not nearly kept up adequately. We are living in a VUCA world where Volatility is frequent, Uncertainty is the norm, Complexity is part of everyday life and Ambiguity is rampant. But how to face and overcome these new realities?
Industry 4.0 and the new Social-Economic-Environmental realities demand strategic coherence, constant change, dynamic agility, organisational flexibility, co-creation and a hyper-engaged workforce deeply focused on continual innovation. This requires modern, flexible and inclusive management concepts in order to fully leverage changing geo-economic realities, public-private-people relationships, sustainability challenges, organisational dynamics, customer demands, employee expectations, technologies and business models. In this course we will explore all of these topics and more.
We welcome you to the Digital Age organisation: "The Future of Excellence"
Objective
This aim of this course is to understand what organisations and people need to be successful in the new realities of the Digital Age. It is designed for professionals of all levels to understand the organisational challenges of the Digital Age, both present and future, so that they can take proactive steps to upgrade and transform both their organisations as well as themselves as individuals. Participants will be taken through all the key elements of Digital Age Practices and thoroughly compare them to the older (yet still commonplace) Industrial Age Practices, providing a clear comparison between the two approaches. Exercises and examples will be applied to reinforce critical concepts. By the end of the course, participants will have a broad understanding of: 1) the challenges facing modern organisations, 2) the essential Digital Age Practices vital to be successful, 3) their own gaps in terms of new practices versus old, outdated approaches.
Outline
Welcome to the Digital Age!
The Future of Excellence in the Digital Age:
1) The Future of Management Practice
2) The Future of Work/Employment
3) The Future of People
4) The Future of Customer Management
5) The Future of Work Design
6) The Future of Technology Integration
7) The Future of Organisational Design
8) The Future of Leadership
Characteristics of the Future of Excellence, Digital-Age Practices
Point-by-point explanation of the key characteristics of the Digital Age, each accompanied by a comparison with its Industrial Age counterpart and a review of their pitfalls. Examples and Exercises will be applied to reinforce the critical concepts behind each Characteristic. Open discussions in small teams will be facilitated in order to share views, perspectives and experiences.
The Role of People in the Digital Age Enterprise
Organisations are ultimately made of people, not just processes and machines. What will your role be in this new world of co-creation, team collaboration, self-development and front-line innovation? We will discuss some of the new skills, competencies, behaviours and attitudes that are essential for people at all levels to survive and thrive in the Digital Age.
Gap Assessment and Conclusion
A Self-Assessment will be provided so that participants can self-rate their current realities in terms of Industrial Age practices versus Digital Age practices. Results will be shared in a small team format for a frank and deep discussion on organisational habits to reinforce versus ones that need changing or even transforming. Methods for continuous follow-up and learning will be recommended, including further coursework, reading, and other developmental ways. As a concluding segment, Key Points for the Digital Age Journey will be presented for final thoughts.
- How current organisational practices have lagged behind technological progress, societal trends and global realties
- Key pitfalls of the antiquated management policies and practices that are still largely entrenched in current organisational culture, structure, design and operating approaches
- Brief historical context and comparison between the 'Digital Age' and the 'Industrial Age'
- Introduction to the holistically-designed 'Digital Age Management Model'
The Future of Excellence in the Digital Age:
1) The Future of Management Practice
2) The Future of Work/Employment
3) The Future of People
4) The Future of Customer Management
5) The Future of Work Design
6) The Future of Technology Integration
7) The Future of Organisational Design
8) The Future of Leadership
Characteristics of the Future of Excellence, Digital-Age Practices
Point-by-point explanation of the key characteristics of the Digital Age, each accompanied by a comparison with its Industrial Age counterpart and a review of their pitfalls. Examples and Exercises will be applied to reinforce the critical concepts behind each Characteristic. Open discussions in small teams will be facilitated in order to share views, perspectives and experiences.
The Role of People in the Digital Age Enterprise
Organisations are ultimately made of people, not just processes and machines. What will your role be in this new world of co-creation, team collaboration, self-development and front-line innovation? We will discuss some of the new skills, competencies, behaviours and attitudes that are essential for people at all levels to survive and thrive in the Digital Age.
Gap Assessment and Conclusion
A Self-Assessment will be provided so that participants can self-rate their current realities in terms of Industrial Age practices versus Digital Age practices. Results will be shared in a small team format for a frank and deep discussion on organisational habits to reinforce versus ones that need changing or even transforming. Methods for continuous follow-up and learning will be recommended, including further coursework, reading, and other developmental ways. As a concluding segment, Key Points for the Digital Age Journey will be presented for final thoughts.
Who should attend
This course is aimed at Leaders, Middle Managers, Innovation leads, Digital Strategists, Programme Managers, HR/L&D, Organisational Development/Change Management practitioners and any other professionals who are proactive in nature and wish to be on the leading edge of their professional and organisational journeys towards overall excellence. They will leave this course with a fresh look at the organisational practices needed for the future, and energised to bring positive change and transformation
Testimonials
"Thank you so much John for a great session today! I’m very impressed about the content that you delivered in one day and really like your teaching style!"
- Tracy Xie, Learning & Development, Nielsen
"The session was great and I had great feedback from the team"
- Man-Wei Lee, Director Asia Customer Solution Centers, Dell Technologies
"This workshop is exactly what I needed! John brings with him a lot of experience from his past jobs and felt I took away useful concepts that I can apply directly at work"
- Sherlyn Ang, Education Officer, Ministry of Social and Family Development
- Tracy Xie, Learning & Development, Nielsen
"The session was great and I had great feedback from the team"
- Man-Wei Lee, Director Asia Customer Solution Centers, Dell Technologies
"This workshop is exactly what I needed! John brings with him a lot of experience from his past jobs and felt I took away useful concepts that I can apply directly at work"
- Sherlyn Ang, Education Officer, Ministry of Social and Family Development
Particular of John S. Hamalian
John S. Hamalian is a Change Catalyst with over 20 years of experience at General Motors, Dell and his own business, specialising in Innovation, Change and Transformation, Digital-Age Management, Strategy, Team Development and Lean/Agile Thinking. With assignments based in the USA, China, Korea, India and Singapore, he has held 2 Asia-Pacific Director positions. John coaches and trains organisations on how to innovate and transform, and is a lecturer at various universities, a published writer on Management and an active speaker at conferences, global corporations and public agencies.