Classroom/ Online: Yes/ Yes
Scheduling Date(s):
1) Jul 09, 2024 (classroom - confirmed)
2) Oct 01, 2024 (classroom)
Note: Please click specific date for detailed venue and course fee etc.
Effective Communication Tools for Dealing with Difficult People
No Hard Feelings! Transcend conflict, overcome difficult people and connect beyond differences.
How do you stay calm in a conversation? How do you stay unruffled in the face of passive-aggressive interaction? And how do you know if you're difficult to work with?
Many a times you may have also ended up in a situation where you and your coworker talked about the same topic, but interpreted the conversation completely different, and that made you boil!
Like it or not, the bulk of our waking hours are spent with people at work-- people who can sometimes grate our nerves! Hence, learning to interact effectively with employees, colleagues, and bosses is an absolute essential for our success.
This program is designed to enable participants to learn and apply simple proven methods, resulting in a closer team/organization with deeper and rewarding relationships, minimize conflict, better manage difficult people and create a more fulfilled work environment.
How do you stay calm in a conversation? How do you stay unruffled in the face of passive-aggressive interaction? And how do you know if you're difficult to work with?
Many a times you may have also ended up in a situation where you and your coworker talked about the same topic, but interpreted the conversation completely different, and that made you boil!
Like it or not, the bulk of our waking hours are spent with people at work-- people who can sometimes grate our nerves! Hence, learning to interact effectively with employees, colleagues, and bosses is an absolute essential for our success.
This program is designed to enable participants to learn and apply simple proven methods, resulting in a closer team/organization with deeper and rewarding relationships, minimize conflict, better manage difficult people and create a more fulfilled work environment.
Objective
By end of workshop, participants should:
- Develop personal confidence to transform conflict, indifferences to connection base
- Understand the art of interpersonal communicative skills in managing difficult people
- Manage your emotions and regain rationality in every challenging situation
- Convert frustrations into wishes that promote safety, hope and change
- Experience better collaboration and cooperation within team/group
- Strengthen the bond and eliminate negativity between you and your coworkers
Outline
- Learn how to communicate more effectively
- How environment affects you and perception
- Understanding Job change cycle and I
- Key blind spots of I am right!
- Safe conversation concepts, overview and dialogues that demonstrate how that it improves interaction
- Understand people’s working styles and personalities and how this will aid you in better interaction at work
- Discover the psychology behind brain and personal needs impacting communication
- Nonverbal communication skills
- Acquire effective listening and responding skills in moving from conflict to resolution
Who should attend
Executives, Professionals and Managers at any level who wants to maximize their management skills, self-leadership and personal growth today through effective communication. Anyone who wish to learn about this specific topic are most welcome
Methodology
- Applied improvisation activities
- Lecturing
- Partner and group work
- Interactive circle sharing
- Video clips
Testimonials
The training is very useful for communicating dealing with different types of people. Good and straight to the point. No time wasting. The trainer is very good, competency and professional trainer.
ARA Management Pte Ltd
I get to understand the different emotions and how to work emotions to change my life. Very informative things that have not been taught or learnt was all delivered. The trainer is very understanding of the different values or stories of individual.
ARA Management Pte Ltd
Materials are sweet and concise. Easy to read and digest. The trainer can articulate very well. knowledgeable and willing to share.
Inland Revenue Authority of Singapore
I like how Ms Brenda peels layers on the topic discussed and introduce new insights to let us ponder on the causes and effects. Well delivered.
PushPullgive
Applicable and useful tips. Interesting and engaging. Professional and friendly.
Singapore Polytechnic
Brief and informative. Easy to read. Enjoyed the sharing of real-life examples.
Singapore Polytechnic
Very Informative of different techniques and how to hold and start a conversation.
The trainer knows how to engage with the group and keep us constantly interested in the subject
Rotary Engineering Pte Ltd
The trainer has well knowledge and inter Interpersonal of the topic
Rotary Engineering Pte Ltd
ARA Management Pte Ltd
I get to understand the different emotions and how to work emotions to change my life. Very informative things that have not been taught or learnt was all delivered. The trainer is very understanding of the different values or stories of individual.
ARA Management Pte Ltd
Materials are sweet and concise. Easy to read and digest. The trainer can articulate very well. knowledgeable and willing to share.
Inland Revenue Authority of Singapore
I like how Ms Brenda peels layers on the topic discussed and introduce new insights to let us ponder on the causes and effects. Well delivered.
PushPullgive
Applicable and useful tips. Interesting and engaging. Professional and friendly.
Singapore Polytechnic
Brief and informative. Easy to read. Enjoyed the sharing of real-life examples.
Singapore Polytechnic
Very Informative of different techniques and how to hold and start a conversation.
The trainer knows how to engage with the group and keep us constantly interested in the subject
Rotary Engineering Pte Ltd
The trainer has well knowledge and inter Interpersonal of the topic
Rotary Engineering Pte Ltd
Particular of BRENDA TAN
Mental Wellness Coach & Trainer I Speaker I Author | Mindful Conversations Facilitator | Adjunct Lecturer | ABNLP ACRED Hypnotherpist
Cited by the Prime Minister of Singapore in his National Day Rally Speech in 2008 as a story of excellence, Brenda Tan is dedicated to helping individuals and organisations maximise their capacity for success and mental wellbeing. She was featured in media such as Straits Times, TODAY, Radio 938Fm, and Capital TV Malaysia.
In her latest book “Regain Your Power”, she share many important life-changing lessons on empowering oneself and living fully. Brenda conduct talks and workshops to organisations such as DBS, UOB, Capella Hotel and Resorts, Marina Mandarin Hotel, QatarGas, Great Eastern Assurance to name a few.
Her extensive career also included working for government board, and Multi National Corporation, having held diversified roles. At just age 26, Brenda became one of the youngest managers in Citibank Singapore Limited to lead a team of close to 100 staff.
Now, Brenda volunteers her time as mentor to Institute of Technical Education, and Singapore Prison Services.
Brenda’s niche areas are delivering mental wellness and mindfulness related training programs and talks ie, Mindfulness For Wellbeing, Mindful Self-Leadership, Safe Conversations, Emotional Intelligence, Mental Clarity through tough times, Team collaboration, Relational, Communication and presentation skills, Numerology For Self Empowerment, and Coaching with human behavioural tools and psychology integration.
Brenda’s reputation as a trainer and coach, is built on her energetic, honest and warm approach. Motivating and inspiring, she has the ability connect and deliver her topics that are easy for audience to follow and learn.
“Ms Brenda is a great speaker and inspiring. I learnt so much that I don’t want the talk to end!”
- Staff of Capella Hotel & Reorts
