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Write It Right, Technically

Reports are the lifeblood of decision making and monitoring in business. Ideally, they provide relevant, vetted information that allows a reader to easily understand both context and implications and make an informed decision. However, too often, important information is buried and organization is muddled. And, writing a report can feel like a time-draining burden.

This program teaches you the optimal planning and writing process to convey technical and complex information effectively. And, you will learn how to write reports more efficiently, saving you time and reducing frustration.

Objective

By the end of this workshop, participants will be able to:

• Understand and avoid the common errors in technical writing
• Employ guided technical writing skills
• Acquire practice in writing technical reports
• Write clear and convincing reports
• Format their technical reports effectively

Outline

Introduction to Technical Writing

• Problems Faced by Technical Writers
• Ten Cs of Effective Technical writing
• Guidelines for Better Writing

The Writing Process

• 7 Steps of the Writing Process
• Effective Openings of Reports
• Effective Closings of Reports
• Format of Letters and Reports

Guidelines for Technical Documents

• Problem Solving and Project Status Reports
• Proposal to Purchase and Incident/Accident Report
• Convincing Your Reader(s)
• How to make a heavy Technical Report more stimulating

Putting It Together

• Editing Your Report
• Checklist of effective Technical Writing techniques

Who should attend

Technical writing is a skill required by all types of industries - from factories to research laboratories; particularly for individuals looking to improve their report writing skills to become more effective in communication, or in an industry that involves technical or financial analytical documents and reports.

Methodology

This program will be conducted through mini-lectures, interactive activities, hands-on exercises, group discussions and case studies.

Particular of Swing Goh

Swing Goh is a Facilitator, Speaker, People Developer and Courseware Designer. As a multi-faceted, resourceful and innovative individual, She has nearly 15 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Swing facilitates WSQ Employability Skills, Generic Manufacturing and Service Excellence modules) and customized programs. Topics include Basic & Advanced ICT, Communication & Relationship Management, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now! And Time & Stress Management. Her clients, amongst many, include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection etc.

She is active in areas of courseware development and consultancy work which includes Training Needs Analysis for corporate clients. She also runs Work Place Literacy (WPL) classes from e2i (Employment and Employability Institute) and STA (Singapore Taxi Academy).

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program.