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Effective Supervisory Management Skills

As a manager or executive, the success of your organization rests in your hands. You often have to manage various operational aspects as well as the human resource simultaneously, which can lead to situations of great stress or anxiety. An effective supervisor requires specific skills to make sound (yet creative) decisions, develop techniques to communicate better, manage team and conflict situation, improve productivity and ensure a conducive work environment.

This program is designed to provide participants to opportunity to develop highly effectively essential supervisory skills that will forte team and organizational success. Participants will gain invaluable insights into management techniques and skills which will facilitate in meeting new challenges as the 21st century supervisor.

Objective

At the end of the workshop, participants will be able to:

• Understand the skills needed to be an effective supervisor
• Lead, motivate and enable employees
• Manage conflicts and difficult employees
• Apply emotional competence to manage self

Outline

Supervisory Management & Motivation

• Best practices in supervisory management
• Motivating employees to greater performance
• Coaching weaker staff for better work performance

The 5 Principles of Leadership

• The principle of goal setting
• The principle of leading & inspiring
• The principle of managing people
• The principle of persuasive & assertive communication
• The principle of empowerment

Communication and Conflict Management

• Giving constructive feedback and appreciation
• Managing conflicts and negative behavior
• Handling difficult employees

Develop and Apply Emotional Intelligence

• Engaging others with emotional awareness
• Interpret and manage your emotions in any situation
• Master tools to regulate and gain control of your own emotions

Who should attend

Supervisors who would like to develop highly effective supervisory skills in order to professionally and successfully manage their teams.

Methodology

This program will be conducted through mini-lectures, interactive activities, games, hands-on exercises, group discussions and case studies.

Particular of Swing Goh

Swing Goh is a Facilitator, Speaker, People Developer and Courseware Designer. As a multi-faceted, resourceful and innovative individual, She has nearly 15 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Swing facilitates WSQ Employability Skills, Generic Manufacturing and Service Excellence modules) and customized programs. Topics include Basic & Advanced ICT, Communication & Relationship Management, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now! And Time & Stress Management. Her clients, amongst many, include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection etc.

She is active in areas of courseware development and consultancy work which includes Training Needs Analysis for corporate clients. She also runs Work Place Literacy (WPL) classes from e2i (Employment and Employability Institute) and STA (Singapore Taxi Academy).

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program.