New user? Register as member

Fundamentals of Supervisory Management

Taking on a new supervisory role is akin a love-hate relationship; being recognized for your potential in leading teams, yet under the pressure of enhancing the team momentum and making a difference in work performance. All too often, team members who are promoted to a supervisory role without the consideration supervising is a completely different skill set is bound to face an hill up task in the transition stage.

This one-day program is designed to provide participants with the right competency to be effective supervisors. New supervisors will improve their skills, confidence and general management abilities to ensure productivity and team cohesion.

Objective

At the end of the workshop, participants will be able to:

• Understand the skills needed to be an effective supervisor
• Manage conflicts and difficult employees

Outline

Supervisory Management and Motivation

• Transition from specialist role to supervisory role
• The challenges of being a new supervisor
• The multiple roles and expectations of an effective supervisor
• Best practices in supervisory management
• Motivating employees to greater performance
• Coaching weaker staff for better work performance

Communication and Conflict Management

• Giving constructive feedback and appreciation
• Managing conflicts and negative behavior
• Handling difficult employees
• Team building for win-win outcomes

Who should attend

Participants who are identified to be potential line supervisors or individual who have been newly promoted to lead teams.

Methodology

This program will be conducted through mini-lectures, interactive activities, games, hands-on exercises, group discussions and case studies.

Particular of Swing Goh

Swing Goh is a Facilitator, Speaker, People Developer and Courseware Designer. As a multi-faceted, resourceful and innovative individual, She has nearly 15 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Swing facilitates WSQ Employability Skills, Generic Manufacturing and Service Excellence modules) and customized programs. Topics include Basic & Advanced ICT, Communication & Relationship Management, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now! And Time & Stress Management. Her clients, amongst many, include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection etc.

She is active in areas of courseware development and consultancy work which includes Training Needs Analysis for corporate clients. She also runs Work Place Literacy (WPL) classes from e2i (Employment and Employability Institute) and STA (Singapore Taxi Academy).

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program.