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Problem Solving and Decision Making

Effective decision makers are exceptional individuals who are capable of determining and selecting the best choice from numerous alternatives. Effective problem solvers do not hide from issues, they thrive in finding solutions where others struggle.

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this workshop, participants receive training in applying problem solving to help decision making, how to identify appropriate solutions, how to use creativity, evaluating situations and people, predicting outcomes and more.

Objective

By the end of this course, you will be able to:

• Increase awareness of problem solving steps and problem solving tools.
• Distinguish root causes from symptoms to identify the right solution for the right problem
• Improve problem solving and decision making skills by identifying individual problem solving styles.
• Think creatively and work towards creative solutions
• Recognize the top ten rules of good decision-making.

Outline

Definitions

• Understanding problem solving and decision making
• Importance of creative thinking in problem solving
• Individual versus team effort - the pros and cons

The DRIVE Methodology

Define

• Identify the presence of a problem
• Create a problem statement
• Analyze and understand the problem

Review

• The Problem Solving Toolkit - 7 QC tools
• Collect data to understand the problem
• Review the situation to understand the background of the problem

Identify

• Discover the possible causes surrounding the problem
• Analyze and identify the root causes
• Generate possible solutions

Verify

• Determine a decision-making approach for solution selection
• Conduct evaluation to simulate improvement options
• Validate if determined solution will bring desired results

Execute

• Implement the selected solution using action plan
• Review effectiveness of implemented solution
• Follow-up on results for standardization or modification of solution

Who should attend

the course on Problem Solving and Decision Making is relevant for anyone who wants to enhance their ability to identify, analyze, and resolve problems effectively, as well as make informed decisions in various contexts.

Methodology

Highly interactive training program which consists of sharing sessions, group discussions, quizzes and games relating to the topic.

Particular of Swing Goh

Swing Goh is a Facilitator, Speaker, People Developer and Courseware Designer. As a multi-faceted, resourceful and innovative individual, She has nearly 15 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Swing facilitates WSQ Employability Skills, Generic Manufacturing and Service Excellence modules) and customized programs. Topics include Basic & Advanced ICT, Communication & Relationship Management, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now! And Time & Stress Management. Her clients, amongst many, include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection etc.

She is active in areas of courseware development and consultancy work which includes Training Needs Analysis for corporate clients. She also runs Work Place Literacy (WPL) classes from e2i (Employment and Employability Institute) and STA (Singapore Taxi Academy).

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program.