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Eight Disciplines of Problem Solving (8D)

Problems are encountered frequently in the workplace and additional time and resources are required to find solutions. However in the essence of being productive (the need to find a fix immediately), implementing ways to eliminate the root cause of such problems can be complex and challenging. The 8D problem solving (Eight Discipline) is a step-by-step problem-solving methodology popularized by Ford Motor Company. With the 8D problem-solving process, project teams are chartered to solve problems by eliminating the root cause of the problem and reduce its future occurrence.

Objective

Outline

Basic introduction to 8D

D0 - Recognize that there is a problem

• Kipling technique 1H6W

D1 - Establish the Team

• Form an effective project team
• Define roles of team members
• Set boundaries, agenda and rules for the team

D2 - Describe the Problem

• Describe the problem
• Understand the scope and magnitude of the problem
• Develop a Problem Statement

D3 - Develop an interim containment action

• Determine if interim containment is required
• Implement a temporary fix
• Monitor and measure the impact

D4 - Define / verify root cause

• 5 Whys
• Cause & Effect Diagrams
• Fault Tree Analysis

D5 - Choose / verify permanent corrective action

• Develop potential solutions
• Select the most appropriate solution
• Verification of corrective action

D6 - Implement / validate permanent corrective action

• Execute corrective action
• Monitor corrective actions and its effectiveness
• Follow-up action based on the outcome

D7 - Prevent Reoccurrence

• Mistake proofing the process
• Remove interim containment measures
• Lessons learned

D8 - Recognize the team

• Congratulate the team
• Encourage the organization to recognize the problem-solving team for a job well done
• Archive of documents

Who should attend

Multi-disciplinary: All personnel who lead, or are involved with, problem-solving and continual improvement activities

Methodology

This program will be conducted through mini-lectures, interactive activities, games, hands-on exercises, group discussions and case studies.

Testimonials

- Very informative, course content on point

- Trainer is very informative, engaging, and lively.

- Gain valuable knowledge on how to go about creating and filling up the 8D framework

- Good information and video examples showcased. The duration is just nice.

- Trainer is knowledgeable on the subject.

Particular of Swing Goh

Swing Goh is a Facilitator, Speaker, People Developer and Courseware Designer. As a multi-faceted, resourceful and innovative individual, She has nearly 15 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Swing facilitates WSQ Employability Skills, Generic Manufacturing and Service Excellence modules) and customized programs. Topics include Basic & Advanced ICT, Communication & Relationship Management, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now! And Time & Stress Management. Her clients, amongst many, include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection etc.

She is active in areas of courseware development and consultancy work which includes Training Needs Analysis for corporate clients. She also runs Work Place Literacy (WPL) classes from e2i (Employment and Employability Institute) and STA (Singapore Taxi Academy).

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program.