In today's world, the ability to understand and appreciate different viewpoints is crucial for
effective communication, problem-solving, and collaboration. This course aims to equip you
with the skills and mindset needed to reframe situations and see them from alternative
perspectives. By the end of this course, you will have a deeper understanding of the power of
reframing and how it can positively impact both your personal and professional life.

Objective

At the end of the course, learners will be able to:
• Understand the concept of reframing and its significance in various aspects of life.
• Learn techniques to identify and challenge your own perspective biases.
• Develop the ability to see situations from multiple viewpoints.
• Enhance communication skills by empathizing with diverse perspectives.
• Apply reframing techniques to problem-solving and decision-making scenarios.
• Cultivate a mindset of openness and curiosity towards alternative perspectives.
• Practice self-reflection to continuously improve your reframing skills.

Outline

1. Introduction to Reframing
• Definition and importance of reframing
• Examples of reframing in everyday life
• Discussion: How reframing can enhance personal and professional relationships

2. Understanding Perspective Biases
• Exploring cognitive biases and their influence on perception
• Group activity: Identifying personal perspective biases
• Strategies to overcome biases and broaden perspectives

3. Techniques for Reframing
• Introduction to various reframing techniques (e.g., perspective-taking, role reversal, cognitive restructuring)
• Role-play exercises: Practicing reframing in different scenarios
• Feedback and discussion on the effectiveness of different techniques

4. Empathetic Communication
• The role of empathy in understanding alternative perspectives
• Active listening skills for empathetic communication
• Role-playing exercises: Practicing empathetic communication in pairs

5. Applying Reframing in Conflict Resolution
• Case studies: Applying reframing techniques to resolve conflicts
• Group brainstorming: Generating alternative perspectives and solutions
• Discussion: Strategies for finding common ground and reaching consensus

6. Cultivating a Reframing Mindset
• Strategies for fostering curiosity and openness to new perspectives
• Journaling exercise: Reflecting on personal growth in reframing skills
• Action planning: Setting goals for continued practice and development

Who should attend

anyone who interacts with others in professional or personal contexts can benefit from learning how to reframe situations and see things from different angles.

Methodology

This is an interactive workshop and the learning methods will include:
• Mini-lectures
• Hands-on exercises and games
• Group activities and discussions
• Q&A sessions

Things to bring (if any)
An open, learning and sharing mind set!

Swing Goh's Profile

Swing Goh is a Facilitator, Speaker, People Developer and Courseware Designer. As a multi-faceted, resourceful and innovative individual, She has nearly 15 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Swing facilitates WSQ Employability Skills, Generic Manufacturing and Service Excellence modules) and customized programs. Topics include Basic & Advanced ICT, Communication & Relationship Management, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now! And Time & Stress Management. Her clients, amongst many, include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection etc.

She is active in areas of courseware development and consultancy work which includes Training Needs Analysis for corporate clients. She also runs Work Place Literacy (WPL) classes from e2i (Employment and Employability Institute) and STA (Singapore Taxi Academy).

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program.