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    Event Profile
    Class/
    Online
    Classroom
    Date April 16, 2019
    Time 9:00am to 5:30pm
    Venue Holiday Inn Singapore
    Orchard City Centre
    11 Cavenagh Road
    Singapore 229616
    Fee SGD 315.00
    For Member
    SGD 299.25
    NoteTwo tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request.
    Trainer
    Activity
    "I find it difficult to write the first line of a formal business letter."

    "Is this the correct salutation and sign-off?"

    "How do I reduce the time needed in writing an important email reply?"

    "I want my emails to be more effective in getting the response that I need."

    "How do I make the information in my email clearer?"

    Find the answers in this interactive one-day workshop that will equip every participant with effective tools and tips that work. Learn to get urgent and important messages across more successfully and in a shorter time.

    Packed with tried-and tested practical solutions that work, participants will overcome common language hurdles and gain confidence in writing effective emails efficiently.
    Objective
    Upon completion of the workshop, you will be able to:
    • Plan and organise key information for a clear and effective email
    • Use the right words for a positive tone of voice
    • Avoid common grammatical and writing errors
    • Observe good writing etiquette for a professional email
    Outline
    1. Fundamentals of Business Writing:
    • Business communication defined
    • Types and functions of business writing
    • 2 basic rules for effective business messages


    2. The Art of Effective Writing:
    • Reader connection - anchoring Who, Why and When
    • Writing plan - charting the What and How
    • 3 common mistakes to avoid in business writing


    3. Polishing up business writing:
    • Positive framing - know Which words to choose and How it should be used
    • Grammar hot spots - look out for common errors
    • 4 pointers on format and layout


    4. Email Etiquette:
    • Variety of purposes for Emails
    • Good email etiquette checklist - the Dos and Don’ts
    • 5 key time-savers for prompt and professional emails
    Who should attend
    Any administrative, clerical, operational and frontline staff who wishes to write emails more effectively to enhance their work processes and potentials for success.
    Methodology
    • Engaging facilitated sessions
    • Interactive and Experiential Activities
    • Group practices and peer feedback
    • Discussions, coaching and reflection
    Testimonial
    The outcome is very useful for work. Trainer is engaging & friendly. Trainer is very interactive with fun. A lot of interesting activities. Appreciate the fact that she always make an effort to check with us if her pace is ok, and her effort to keep us attentive and alert.
    Republic Polytechnic

    I have achieved all from the workshop. Workshop is rejuvenating. trainer is very engaging and uses many ways to share skills.
    Serangoon Garden Sec School

    The workshop is with full score! The trainer is excellent.
    Woodlands Health Pte Ltd
    Klaire Chan's Profile
    Klaire Chan is an Associate Principal Trainer with the region’s leading training and organisational development consultancies. Her strength in being able to reach out and effectively engage people from all walks of life both locally and internationally has made her a distinctive facilitator and trainer.

    As a seasoned company spokesperson for a service company and a veteran communications specialist who had led teams in both the private and public sectors, Klaire’s passion is in coaching key officers in their spoken and written communications needs. Her workshops for the civil service and multinational corporate clients are all very well received for its energy, engagement and definitive impact.

    Klaire is a qualified executive coach, a certified curriculum developer (Diploma in Adult and Continuing Education - DACE) and deeply experienced facilitator (Advanced Certificate in Training and Assessment -ACTA) with the Institute of Adult Learning. She is also a recognised Public Relations Practitioner, trained in heading Crisis Communications Teams for national emergencies. Backed with three decades of challenging Corporate Communications experience and extensive corporate training expertise, Klaire brilliantly puts her rich knowledge, intriguing field experience and honed communication skills to work when she contextualises workplace learning.

    Being the passionate and dedicated adult educator that Klaire is, her hallmark is in the psychologically safe and welcoming space that she creates for effective adult learning. She has since inspired a wide spectrum of participants from different organisations and touched lives through her uplifting workshops that made each learning experience meaningful and positive.
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