| Event Profile | |
| Class/ Online | Classroom |
| Date | April 10, 2019 |
| Time | 9:00am to 5:00pm |
| Venue | Mandarin Orchard Singapore 333 Orchard Road Singapore 238867 |
| Fee | 7% GST will apply SGD 480.003 & above: SGD460.00 each For Member SGD 456 3 & above: SGD437 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Trainer | |
| Activity | |
Every company faces complaints, regardless of what industry they are in, how they run their business or what type of product or service they may supply. And whilst complaints can be time consuming to resolve and sometimes unavoidably damaging, the way in which complaints are dealt with, can more often than not, be the defining difference between a complaint unsatisfactory unresolved, or a complaint that leads to an opportunity. How do you handle your customer complaints? Do you just sweep those complaints under the rug or do you think of it as an opportunity to do better?
This 1-Day workshop gives you a nuts and bolts of turning complaints into opportunities
This 1-Day workshop gives you a nuts and bolts of turning complaints into opportunities
Objective
By the end of the workshop you will be able to:
- Understand why customers complain & why it is good for your business
- Discover mental blocks to a successful complaint handling & get rid of them
- Identify and Implement Intelligent ways to understand & handle complaining customers
- Turn every complaint into opportunity to build stronger relationships & greater profits
Outline
- Understand the psychology of your customers as service providers. Know the reasons why a customer chooses to hire you as a service provider.
- Identify most common reasons why a customer complains & are not happy with either your product or service.
- Learn 10 reasons why customer complaints are good for your business and how you can use them to drive your marketing campaign and be more competitive.
- Discover & get rid of 5 mental blocks to handling complaints which can be the tipping point for complaining customer to being not your customer anymore.
- Learn 10 intelligent ways to understand & handle a complaining customers using effective communication tools
- Develop a 5 step proven check list in order to respond, resolve and keep your customer happy forever by building stronger relationships.
- Discover the 10 step Success Formula to categorize, monitor and track complaints & use this information as an opportunity for a powerful marketing force that improves your business, reputation & profits.
Who should attend
Executives and managers at any level, marketing/sales team and professionals, frontline or telephone staff, customer service department and staff and anyone who wants to form deep relationships with their clients and establish long-term loyalty in their customers.
Methodology
This is a highly interactive workshop with mini lectures, role plays and vibrant group discussion. The return on investment is that the participants will take back with them effective strategies to ensure that they are able to effectively turn every complaint into opportunity to build stronger relationships & greater profits
Nidhi Belani's Profile
Nidhi Belani conducts workshops to coach and guide people individually or in groups to tap their inner potential and provide them with practical tools to achieve goals & balance in life. Her workshops are fun and interactive so it’s easy for participants to understand the concepts and use them in future application. She has conducted multiple workshops across Singapore, India and Malaysia.
Her credentials include:
Certified NLP (Neuro-Linguistic Programming) Coach (ABNLP), Hypnotherapist (ABH) & Time Line Therapy® Practitioner (TLTA) using practical tools in performance and life skill coaching for individuals & groups.
Ex - Singapore Airlines Rank Trainer & Leading Stewardess, she is Singapore Workforce Skills accredited (ACTA Certified) Trainer who conducts NLP based Communication, Motivation & Customer Service Trainings for corporate & coaching for individuals
Social Influencer & Online Coach for Cabin Crew Aspirants. Running a successful You tube Channel (@Nidhi Belani) sharing tips for Personality development, Life Skills & Successful Interviews.
Sound Therapist (trained in Nepal), an expert in Tibetan Healing Bowls, Nidhi is the one of the first Sound Therapy practitioners worldwide to combine Sound Therapy, Essential Oils & NLP tools in her wellness sessions & workshops.
Professional Image Consultant who helps people transform lives and build confidence with Image.
Her credentials include:
Certified NLP (Neuro-Linguistic Programming) Coach (ABNLP), Hypnotherapist (ABH) & Time Line Therapy® Practitioner (TLTA) using practical tools in performance and life skill coaching for individuals & groups.
Ex - Singapore Airlines Rank Trainer & Leading Stewardess, she is Singapore Workforce Skills accredited (ACTA Certified) Trainer who conducts NLP based Communication, Motivation & Customer Service Trainings for corporate & coaching for individuals
Social Influencer & Online Coach for Cabin Crew Aspirants. Running a successful You tube Channel (@Nidhi Belani) sharing tips for Personality development, Life Skills & Successful Interviews.
Sound Therapist (trained in Nepal), an expert in Tibetan Healing Bowls, Nidhi is the one of the first Sound Therapy practitioners worldwide to combine Sound Therapy, Essential Oils & NLP tools in her wellness sessions & workshops.
Professional Image Consultant who helps people transform lives and build confidence with Image.
