"I want to spend less time crafting my emails "

"I need my emails to be more effective. I am not getting the response I need."

"What is the best way to get started? I find it difficult to write the first line of a formal reply."

"Is this the correct salutation and sign-off?"

"How do I flow all the information in my email so that it's clearer?"

"Is there a better way to write this sentence? I want to sound more tactful!"

If you share these thoughts too, you would appreciate proven and practical tips that are easy to learn and effective to use. 

Our work days are so packed, we all wish we could get our emails written more efficiently and effectively. Find the answers in this interactive one-day workshop that will equip every participant with tools and techniques that work. Enjoy a refresher to avoid common language hurdles and regain confidence in writing. Take away solutions that are easy to recall so that you may begin to make your emails work harder for you back at the workplace. 

Objective

Upon completion of the workshop, you should be able to gain better perspectives to help:

• Tailor emails to build better rapport with a reader-centric approach
• Frame thoughts to effectively serve the purpose of writing
• Structure information and writing format for clear and concise emails 
• Convey difficult information more appropriately with more tactful word choices and positive framing of expressions    
• Check and edit key areas in emails to address common grammatical and writing errors for a more professional image

Outline

1. Fundamentals of Email Writing

• Essentials of written communications for corporate needs - paradigm shift
• Basic rules for effective email messages - secrets to emails that work
• Types and purposes of emails

2. Barriers and Best Practices

• Barriers and pain points to writing
• Best practices and how we measure up
• Good email etiquette checklist – the Dos and Don’ts

3. Structure of Professional Emails

• Structure of an email business letter
• Framework for effective replies to compliments 
• Framework for effective replies to complaints

4. Keys to crafting Emails that work harder for you

• Essential pointers
• Positive framing
• Checking and editing

Who should attend

Operations and supervisory level staff who wish to write emails more effectively to enhance their work processes and potentials for success.

Methodology

Testimonial

The outcome is very useful for work. The trainer is engaging & friendly. The trainer is very interactive with fun. A lot of interesting activities. Appreciate the fact that she always makes an effort to check with us, and her effort to keep us attentive and alert.
Republic Polytechnic

I have achieved all from the workshop. The workshop is rejuvenating. The trainer is very engaging and uses many ways to share skills.
Serangoon Garden Sec School

The workshop is with a full score! The trainer is excellent.
Woodlands Health Pte Ltd

Klaire Chan's Profile

Klaire Chan is an Associate Principal Trainer with the region’s leading training and organisational development consultancies. Her strength in being able to reach out and effectively engage people from all walks of life both locally and internationally has made her a distinctive facilitator and trainer.

As a seasoned company spokesperson for a service company and a veteran communications specialist who had led teams in both the private and public sectors, Klaire’s passion is in coaching key officers in their spoken and written communications needs. Her workshops for the civil service and multinational corporate clients are all very well received for its energy, engagement and definitive impact.

Klaire is a qualified executive coach, a certified curriculum developer (Diploma in Adult and Continuing Education - DACE) and deeply experienced facilitator (Advanced Certificate in Training and Assessment -ACTA) with the Institute of Adult Learning. She is also a recognised Public Relations Practitioner, trained in heading Crisis Communications Teams for national emergencies. Backed with three decades of challenging Corporate Communications experience and extensive corporate training expertise, Klaire brilliantly puts her rich knowledge, intriguing field experience and honed communication skills to work when she contextualises workplace learning.

Being the passionate and dedicated adult educator that Klaire is, her hallmark is in the psychologically safe and welcoming space that she creates for effective adult learning. She has since inspired a wide spectrum of participants from different organisations and touched lives through her uplifting workshops that made each learning experience meaningful and positive.