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    Event Profile
    Class/
    Online
    Classroom
    Date August 20, 2018
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    Fee
    7% GST will apply
    SGD 470.00
    3 & above: SGD450.00 each
    For Member
    SGD 446.5
    3 & above: SGD427.5 each
    NoteTwo tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request.
    Other Date(s)1) May 03, 2024
    2) Sep 09, 2024
    Trainer
    Activity
    You may reach us via
    T: 6204 6214
    E: info@ccisg.com
    Alternatively, you may send below details to register
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    Company (optional), Name, Job Title, Mailing Address, Tel, Email

    Participant(s)
    Name, Job Title, Email
    "Studies have shown that if your agency or organization is like most typical ones, vendors account for approximately 60% of your budget spend. Hence, Supplier Relationship Management is critical and should be considered a core business function of your agency or organization"

    In this SRM course, participants will learn to effectively manage their suppliers. Through hands-on exercises, they will develop an integrated understanding of how suppliers are chosen, motivated and managed. Topics such as procurement life cycle and the three pillars of successful supplier relationship management: commitments, relationships, and metrics will be shared. Relationships between buyer and seller will be examined, starting from governance protocols to the negotiations of change.
    Objective
    At the end of this programme, participants will be able to:
    • Understand the procurement life cycle and its relationship to SRM
    • Use the three pillars of SRM
    • Understand the variety, function, and components of SRM
    • Practice change control procedures and governance practices
    • Negotiate using techniques that support productive working relationships
    Outline
    Understanding SRM
    • What is SRM?
    • Procurement Lifecycle vs SRM
    • Three Pillars of SRM


    Commitments and Communications
    • Exchange of Commitments
    • Evaluation of Bid Proposals
    • Supplier Relationship Matrix
    • Communication that Works


    Managing the Relationships
    • Managing Supplier Relationships
    • Supplier Governance Practices and Procedures
      Changing Controls Systems
    • Escalation Pathways
    • Negotiating in a Principles Way
    • Alternative Dispute Resolution Techniques
    • General Management Skills
    • Motivation


    Risk Management
    • Various Sources of Supplier Related Risk
    • Managing these Risks
    • Apply Risk Minimization Guidelines
    Who should attend
    This course is designed for anyone who interacts with vendors, either as a general manager or procurement\contract manager\executive or a user of vendor supplied services
    Methodology
    The course is structured as a series of short sharing followed by activities such as use of Learning activities not withstanding to case studies, video, audio, games and quiz.
    Rick Chong's Profile
    Rick Chong has over 15 years of experience in procurement and supply chain where he successfully led procurement operations, cost savings initiative, SAP material management, reorganization projects, system integrations, training and consultancy projects. His major achievements include re-writing the Singapore government procurement policies, achieving extraordinary cost savings for a local airline and creating procurement systems for a few public agencies and private companies.

    In the last 5 years, Rick has trained more than 2,000 participants in various topics of Procurement and Facilitation. His client includes A*STAR, Ministry of Defence, Singapore Tourism Board, National Library Board, National Environment Agency, People's Association, Temasek Polytechnic, Chinatrust Bank, Momenta Group among others.

    Rick holds an Honours Degree in Business Administration. He is a member of the Chartered Institute of Procurement and Supply (CIPS). He is a qualified SAP Material Management consultant and has completed his Advance Certificate in Training and Assessment (ACTA). He also has an international certification from CIPS and is a recognised WSQ PMP trainer.
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