Subscribe e-Newsletter
    Member Login
    Course Information
    Email
    Pass
    Forget password? Click here
    Event Profile
    Class/
    Online
    Classroom
    Date October 03, 2018
    Time 9:00am to 5:30pm
    Venue Holiday Inn Singapore
    Orchard City Centre
    11 Cavenagh Road
    Singapore 229616
    Fee SGD 335.00
    For Member
    SGD 318.25
    NoteTwo tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request.
    Trainer
    Activity
    Effective communication is becoming an increasing concern in today's business environment. Poor communication at work has caused endless waste of time, stress and conflict. The purpose of this workshop is to develop effective communication skills which are valuable assets to the organization and for personal development. To fulfill this aim, the workshop will address the problems organizations are currently facing with poor interpersonal communication skills and dealing with conflicts at the workplace
    Objective
    To fulfill the objectives of the workshop, participants will be able to:
    • Apply techniques to communicate effectively with anyone in a diverse working environment
    • Addressing the needs of situations
    • Developing a stronger adversity quotient in communicating with others
    • The know-how of building effective social skills
    • Learn the techniques to help maintain equilibrium and create constructive solutions through effective communication
    • Mapping out an individual communication plan
    • Understand the impact of communication skills on organizational effectiveness
    Outline
    The one day workshop covers the following:
    1. Why communication is vital in the business environment today?
    2. Practicing different communication styles in a multi-cultural diverse environment and its application
    3. Practicing effective communication tools to deliver messages, managing conflicts and resolving problems
    4. How to use and practice effective communication techniques in relationship management
    5. How to deal and negotiate with difficult people in a win-win situation
    6. Insights and Reflections of becoming a better listener, thinker and speaker
    Who should attend
    Business Owners, Entrepreneurs, Sales Managers and Executives, Customer Service Officers, HR Managers and anyone who is keen to learn the skills of being an effective communicator
    Methodology
    1. Interactive session with the Trainer
    2. Mini Lectures and Role Plays
    3. Demonstration by the Trainer to break down communication barriers
    4. Case Studies Highlighted and Debrief Sessions
    5. Video Demonstration
    6. Group Project Work
    7. Insights and Reflections
    Jeffrey Williams's Profile
    Jeffrey Williams is a Certificated Trainer and an Education Success Coach. He has been a public speaker and a trainer for the past 20 years.

    Jeffrey's achievements and references include conducting various training programmes for management staffs and employees of organizations including MCYS, Singapore Power, NACLI (National Institute of Community Leadership) and students of Polytechnics. Jeffrey also trained officers and men of the Singapore Armed Forces Military Medicine Institute, National Environment Agency and Inland Revenue Authority of Singapore, Singapore Armed Forces, NHST Asia Media, Singapore General Hospital and Healthway Medical Group, etc.

    Jeffrey's forte is in customer service relationship management, Mastering Effective People Skills, negotiation skills, emotional intelligence for leaders and middle management, public speaking, presentation and leadership skills, tips and techniques of closing every sale, etc, Participants enjoyed and benefitted from the training and Jeffrey is currently doing a personal coaching for these participants. Jeffrey was also invited as a guest speaker by 93.8 Live Radio which focused on People Skills and Entrepreneurship. Jeffrey has regular oversea's training assignment including Vietnam, Malaysia and Indonesia.

    Armed with professional training qualifications including the Advanced Certificate in Training and Assessment (ACTA) and a wealth of training experience both in the corporate and across various industries locally and overseas, his motivation is to: Make a difference in the lives of people I meet and train.
    Privacy Policy  |  Terms of Use
    Copyright © 2024 CCISG Pte Ltd  |  ACRA Reg No: 201207591D  |  GST Reg No: 201207591D