"The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision." Bruce Barton

Supervising others can be a tough job and one that is not to be taken lightly. Aside from managing your own time and projects, you have the added role of being a coach and possibly a mentor to oversee and assist your team members solve problems and complete their tasks within the time frame given. This can keep your hands tight as you have to ensure that everything runs smoothly.

In this 1 day workshop you will pick up and able to use practical skills to become an efficient and effective supervisor. You will learn on how you can delegate works effectively, manage time for you and your team members, set achievable goals and manage the expectations of both your team and the bosses you have to report to. The workshop will also cover on how you can provide valuable feedback to your team members and help resolve conflicts and where necessary administer discipline.

Objective

The course shall cover the following learning objectives:

• Understand the fundamental roles and responsibilities of a supervisor
• Create the winning mindset and skillset of highly effective supervisor
• Distinguish between delegation and empowerment
• Become a good problem solver
• Learn to make fast and effective decisions
• Learn to detect emotional manipulation and deceptive reasoning
• How to coach successfully
• How to mentor successfully
• Providing valuable and result-oriented feedback
• Use the power of emotional intelligence to develop better working relationship
• Dealing with difficult staff effectively
• How to discipline staff positively
• Motivate your team through positive reinforcement
• Manage expectation of bosses and team members with persuasive tactics of influence
• Creating a ‘work ownership’ culture

Outline

What you will cover in this action oriented one day workshop

• Identify the key components of good supervision
• Dealing with different personalities of team members
• How to identify difficult team members and dealing with staff resistance
• Engaging difficult staff positively and re-aligning their bearing with the team
• Learning to discipline staff positively using the "plus-minus-plus" feedback strategy
• Creating an effective strategic planning process
• Using emotional intelligence to improve productivity and better communication
• When to delegate and when to empower
• When to coach and when to mentor
• How to become an effective problem solver and decision maker
• Teaching team members to contribute to finding solutions to problem
• Providing valuable and result oriented feedback
• How to create buy-in with the ‘ethos (credibility), pathos (emotion) and the logos (logical self)’ of your team members
• Catching people doing things right by creating a positive work environment
• Dealing with team members who don’t carry their weight
• Manage staff members who perform below established standards
• Predicting Organizational conflict an choosing a conflict management approach
• Managing organizational and bosses’ expectation
• Gaining credibility and recognition for you and your staff

Methodology

This is a result-oriented workshop which is interactive with case studies, role play, group discussions and practices. There will a pre and post assessments to identify what has been learned and how it can be put to practice.

Daniel Theyagu's Profile

• Accredited ICAgile Authorized Instructor
• Certified Lean Six Sigma (Master Black Belt)
• Certified Professional Project Manager [PMI]
• Certified Advanced SCRUM Master [Scrum Alliance] [CSM]
• Certified SCRUM Master [Scrum Alliance] [A-CSM]
• Certified Product SCRUM Product Owner [CSPO]
• Certified Advanced SCRUM Product Owner [A-CSPO]
• Certified Agile Leader [teams and organisations] [CAL-E.T.O]
• Certified SAFe (5) Agilist
• Certified SAFe Lean Portfolio Manager
• Certified SAFe DevOps
• Certified ICAgile Coach
• Certified ICAgile Professional
• Certified ICAgile Team Facilitator
• Certified ICAgile-CAT
• Certified ICAgile-LEA
• Certified Project Management Professional
• Certified Business Analytics Specialist [GICT]
• Certified Critical Thinking and Research Analyst [GAQM]
• Certified Problem and Change Manager [GAQM]
• Certificate in System Thinking [MIT]
• Executive Certificate in Design Thinking [SMU]
• Certified Behavioural and Career Coach [DISC profiling]
• Certified Advanced Behavioural Specialist [DISC profiling]
• Certified The Big Five®Personality Profile Coach
• Certified Emotional Intelligence Facilitator
• Certified Genos™International Emotional Intelligence Coach
• Certified Enneagram Spectrum Practitioner and Coach
• Certified Stress Management Consultant
• Certified Practitioner in Data Protection
• LEGO® Serious Play – Certified Facilitator
• Licensed Master Practitioner of NLP®
• Licensed NLP® Coach
• Certified Applied Neuroscience Coach
• Certified Train-the-trainer in Design Leadership and Design Thinking [SMU]
• ACTA – certified trainer (Singapore)
• Associate Adult Educator (Singapore) [IAL]
• Bachelor of Laws (Hon) University of Buckingham (UK)
• Master in Education, University of Sheffield (UK)
• Diploma in English, University of London (UK)
• Graduate Diploma in Communication and Innovation [SMU]

Daniel Theyagu is a professional corporate trainer in Thinking Strategies, Agile Project Management, Lean Methodologies and Personal Productivity. He is a professional Neuroscience Coach and is an authorized trainer in ICAgile certifications. With a track record of 32 years in training and development, Daniel has trained more than 1000 companies internationally. His participants come from more than 100 countries and range from C-Suite to frontline officers in both the public and private sector. Known for his light-hearted and humorous approach to training, Daniel incorporates many hands-on activities to keep his participants actively engaged in the training. Through the generous use of tactile learning, Daniel is able to impart the most difficult concept succinctly with participants able to see the returns on investment within a short time.