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    Event Profile
    Class/
    Online
    Classroom
    Date December 19, 2018
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    Fee
    7% GST will apply
    SGD 530.00
    3 & above: SGD510.00 each
    For Member
    SGD 503.5
    3 & above: SGD484.5 each
    NoteTwo tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request.
    Other Date(s)1) Jul 04 - 05, 2024
    Trainer
    Activity
    You may reach us via
    T: 6204 6214
    E: info@ccisg.com
    Alternatively, you may send below details to register
    Contact Person
    Company (optional), Name, Job Title, Mailing Address, Tel, Email

    Participant(s)
    Name, Job Title, Email
    Have you ever heard people say that, "Work is easy; working with people is hard"? While this does paint a rather bleak picture, the workplace is made up of people working together in teams. Therefore, the ability to communicate effectively and with compassion is essential if you are to get your work done productively, and to facilitate an enjoyable working environment.

    Why, then, does miscommunication happen? How does conflict arise, and how do work teams break apart?

    While different people bring different strengths and ideas to a team, they also bring their own perceptions and worldviews. Every person has his own map of the world, just as you have yours. However, your versions may be very different.

    The Myers-Briggs Type Indicator® (MBTI) instrument is administered by trained professionals all over the world. It is the most widely used personality assessment of its kind. It will help you to understand how people differ in the way they prefer to relate to one another, process information and make decisions.

    Understanding these differences and diversities can go a long way to helping you to better communicate with your co-workers and customers. You will also better understand other communication styles, so that you are less likely to misread the intentions of others.

    Participants will go through the MBTI Profiling Instrument online to ascertain your own personality (worth S$39.59)
    Objective
    • Understand your personality type using the MBTI Profiling Instrument, and how your personality shows in your communication style
    • Gain self-awareness of your strengths and areas for improvement
    • Appreciate diversity in different personality types
    • Understand other personality types so as to be able to better communicate with different people
    • Learn practical applications of personality in everyday communications
    • Apply understanding of MBTI in conflict management, negotiation skills and leadership
    Outline
    Knowing your Personality Type (Pre-workshop)

    • You will go through the MBTI Profiling Instrument online to ascertain your personality type
    • Unique log-ins will be provided by the supplier of the MBTI profiling tools
    • A customised e-report will be sent to you showing your Individual preferences in communication style

    Introduction to MBTI and Personality Types

    • Basic principles of MBTI personality profiling
    • What MBTI measures and what it does not
    • Interpretation of your personality report so that you can adjust your communication strategies

    Your Personality and your Communication Style

    • Diversity in personality types and communications
    • Personality type and impact on personal communication style
    • Communication styles according to different workplace scenarios

    Understanding Personality and Communication Dynamics

    • Various personality types in workplace communications
    • Triggers, "hot-buttons" and "sweet-spots" of different personality types. What to look out for, and avoid when communicating
    • Communication strategies for communicating with clients, suppliers, co-workers of different personality types
    Who should attend
    • People working in client facing roles, business development, customer relationship management, sales
    • People who have to work across multiple functions in matrix organizations, or in cross-functional work teams
    • Leaders who have to build teams and lead teams in their work
    • Entrepreneurs and Business Owners
    Testimonial
    Insightful & Intuitive!
    Raffles Quay Asset Management

    Good at drawing out comments & ideas.
    Assisi Hospice

    The trainer is excellent!
    Institute of Mental Health

    The workshop is enjoyable and useful. The trainer is interactive, knowledgeable, enthusiastic & passionate.
    Singapore Polytechnic

    The trainer is approachable, open to sharing personal experiences.
    National Youth Council

    The knowledge gained from this workshop enable me to apply it both at work and in my personal life. It also helps me to understand myself better.
    National Institute of Education
    Coen Tan's Profile
    Workshop Facilitator, Natural Empath, Improv Enthusiast

    As a facilitator, Coen envisions a world in which people break out of their self-imposed limitations and express themselves courageously to serve others. He believes that every person deserves to be seen, be heard, and be appreciated.

    This conviction comes from difficult personal experiences.

    Personal Experiences

    Growing up as an emotionally sensitive child, Coen often “felt” emotions that people were not aware of feeling themselves, so he was often labelled as “overly sensitive.” For a long time, he has accepted these labels and therefore learn to keep his emotions to himself. This led him to isolate himself, got bullied in school, and fell into depression.

    After a long journey of personal healing, working through his experiences, Coen is now able to understand that his perceived weaknesses are actually his strengths when applied with empathy.

    Today, he brings his gifts of compassion, curiosity and creativity to create safe places where individuals can challenge themselves and achieve personal and team transformations. Combining his understanding of human psychology with improvisation theatre techniques, Coen’s workshops are engaging, fun and deep learning experiences.

    Work Experiences and Professional Training

    Over the past 12 years, Coen has spoken to, and trained over 50,000 individuals. Before embarking on this journey, he worked for 5 years as a leadership training curriculum designer, which gave him an in-depth understanding of the psychology of learning.

    Having been certified in multiple personality profiling instruments like the MBTI and Enneagram, he has an appreciation for the myriad of worldviews and motivation drivers of people he works with. Being a certified Cultural Transformation and Values Assessment Consultant, and Appreciative Inquiry Practitioner, Coen is inspired to work with people to tap into their values and innate gifts to flourish.

    - holds a Bachelor’s Degree in Human Resource Consulting,
    - Advanced Certificate in Training and Assessment
    - a certified NLP Practitioner
    - a certified Enneagram Practitioner
    - an accredited MBTI Personality Profiling Practitioner
    - a Certified Organization Culture Transformation Practitioner
    - achieved the Gold-Distinction Award (Speaking in Public) by the London Academy of Music and Dramatic Arts (LAMDA).

    Coen’s wide range of clients include Citibank, AXA Insurance; Prudential, AIA, Zurich Insurance, PayPal, Twitter, Siemens Healthineers, Bristol Myers Squibb, Merck, Novartis, Roche, AstraZeneca, Allergan, Watsons, Wacker, Lubrizol, CGG, Fullerton Capital, Sime Darby, Cognizant, A*STAR, MINDEF, MHA, Nanyang Technological University and dozens of other reputable organizations.
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