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    Event Profile
    Date Aug 20, 2018
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    Fee
    7% GST will apply
    SGD 480.00
    3 & above: SGD450.00 each
    For Member
    SGD 456
    3 & above: SGD427.5 each
    NoteBreakfast, two tea breaks and buffet lunch will be served; complimentary car parking coupon will be provided upon request
    Other Date(s)1) Nov 12, 2018
    Trainer
    Activity
    You may reach us via
    T: (65) 9879 6267
    E: info@ccisg.com
    To register via fax, fill in This Form and fax to (65) 6310 5430.
    On 26 November 2012, 171 bus drivers from SMRT refused to go to work because they were unhappy with the disparity of their salaries & living conditions. The strike ended two days later and the management of SMRT acknowledged that more could have been done in terms of addressing the complaints as well as communicating the rationale for the wage disparity. Its CEO even admitted that the strike could have been avoided if the drivers’ supervisors had been more sensitive & responsive to the complaints. (Source: Singapore Infopedia)

    Very often, minor grievances & miscommunication in the workplace if left unaddressed, can lead to potentially explosive situations. Is there any disquiet in your place that you may or may not be aware of?

    In this informative & interactive 1-day workshop, participants will uncover insightful & valuable tips in learning how to spot, contain & manage potential conflict situations through actual case studies.
    Objective
    At the end of this workshop, participants will:
    • Learn to “think out of box”
    • Find out what causes conflict
    • Understand the benefits to conflict
    • Learn how to react to conflict
    • Learn dispute & conflict resolution techniques
    • Find out how to handle different emotional situations
    • Understand how crisis management works
    Outline
    • Causes of conflict
      Discover what are the external & internal causes of conflict, how & when conflict arises

    • Benefits to conflict
      Conflict may not be bad – some benefits that conflict can bring about

    • Reactions to conflict
      Look at some of the different possible reactions to conflict when it arises & how to manage them

    • Dispute / Conflict resolution
      Learn the 6-steps of dispute & conflict resolution

    • Handling different emotional situations
      Get tips on how to handle various emotional situations such as anger, silence, threats & gossip etc.

    • Crisis management
      Learn crisis management strategies & the factors influencing it
    Who should attend
    This enlightening & very informative workshop is strongly recommended & highly suitable for all staff who are involved in the management (especially junior to mid level supervisors) of staff with different cultural & racial backgrounds as well as foreign nationalities.
    Methodology
    This session includes group discussions, case studies, videos & role-plays.
    Testimonials
    The trainer's teaching is very effective and engaging.
    Clifford Capital Pte Ltd

    Entertaining and colloquial. Engaging to locals
    Republic Polytechnic

    The spokesman conducted the seminar was excellent, able to broadcast message clearly and very knowledgeable.
    Singapore Police Force
    Gregory Chua's Profile
    Gregory first started out as a Sales Executive in a company marketing office security equipment. Due to his consistent and good performance, he was promoted to become a Supervisor and later, as a Sales Manager where he was in-charge of recruiting, training and managing the sales team ensuring that individual quotas and group targets were met.

    In his seven years with the company, he gradually came to oversee the admin and delivery departments in addition to the sales department. It was during that time that he honed his skills in learning to manage people and also in general, handling and managing difficult staff.

    He also managed the sales team when he joined a credit information service provider, where recruiting, training and managing the team helped him to further develop his experience.

    He is currently running his own training and consultancy business and at the same time, also overseeing a staff strength of thirty in the accounts receivables arm of the business – covering the admin, operations and the collections teams.

    His responsibilities include monitoring, training and mentoring the staff as well as covering the HR functions of the group of companies.

    In his more than 25 years of supervising and managing people. Gregory is well placed in the role of having to managing difficult staff as well as conflict situations.
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