"There is an immutable conflict at work, in life and in business, a constant battle between peace and chaos. Neither can be influenced. How you go about that is the key to success." Phil Knight.

In any form of human to human communication conflict is bound to arise. This may occur for a number of reasons such as difference in opinion, lack of relevant information and knowledge, misunderstanding, personality, social and cultural background. There are other reasons as well and the list is certainly not inexhaustible. However your inability to resolve the conflicts that you face directly or indirectly will inevitably affect your work, personal well-being and overall productivity. On the flipside, when you are able to effectively manage the conflicts that you face and come up with possible win-win strategies that all parties to the conflict are agreeable with, you will not only have achieved a high level of personal and organizational productive you will also be well respected for your ability and people will turn to you for your advice and guidance. This will inevitably make you a result-oriented leader and an asset to the organization that you are working for.

Conflict management is not only a science but it is an art as well and in this workshop you will learn the salient skills of managing conflict across all avenues in your life and feel a sense of wholesomeness in both your personal and professional life. You will also learn on how to deal with anger and using the seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also be provided with a set of skills in solution building and finding common ground. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition and even law suits.

Objective

By the end of the workshop you will be able to:

• Understand what causes conflict and how to deal with these conflict effectively
• Understand all six phases of the conflict resolution process
• Appreciate and apply the five main styles of conflict resolution
• Appreciate why people are sometimes difficult to deal with
• Influence and persuade people to see things your way succinctly
• Handle your boss, sub-ordinates and customers [internal and external] effectively
• Be able to adapt the process for all types of conflict
• Be able to break out parts of the processes and use those tools to prevent conflict
• Be able to use basic communication tools, such as agreement frame and open questions
• Be able to manage anger with proven anger and stress management techniques

Outline

What you will cover in this action oriented one day workshop

• An introduction to the Conflict Management and Resolution
• What happens in your mind when a conflict occurs: understand the ABC response of conflict
• Positive and negative conflicts
• Understand the Conflict Resolution Process
• Conflict Resolution Styles with the Thomas-Kilmann Instrument - Collaborating, Competing, Compromising, Accommodating and Avoiding
• Different types of personality and how to deal with them
• Working towards a win-win solution in conflict by creating a mutual understanding
• Focusing on Individual and Shared Needs
• Getting to the Root Cause and identifying the benefits of resolution
• Generating Options and Building a solution
• Seeking to understand before being understood
• The fine art of influencing and persuading people

Who should attend

Human resource managers, directors, supervisors, public relations officers and sales and marketing people.

Methodology

This is an action-oriented workshop comprising of personality profiling, group discussions and role-play. Participants will be able to appreciate and realize their returns on investment having a set of application tools that can be put to immediate use after the workshop in real life situations.

Testimonial

Very good insight and achieved my objectivers! Good mix of activities and materials. Very knowledgeable and generous in impacting skill and life experience, juxtaposed with human and realistic/practical examples. Excellent workshop!
Uhlmann Singapore LLP

Enjoyed the videos & sharing. The trainer is excellent!
CPF Board

A very experienced trainer with much work & life experience to share. He is also a confident trainer who is able to motivate participant from the class
Auditor-General's Office

Daniel Theyagu's Profile

• Accredited ICAgile Authorized Instructor
• Certified Lean Six Sigma (Master Black Belt)
• Certified Professional Project Manager [PMI]
• Certified Advanced SCRUM Master [Scrum Alliance] [CSM]
• Certified SCRUM Master [Scrum Alliance] [A-CSM]
• Certified Product SCRUM Product Owner [CSPO]
• Certified Advanced SCRUM Product Owner [A-CSPO]
• Certified Agile Leader [teams and organisations] [CAL-E.T.O]
• Certified SAFe (5) Agilist
• Certified SAFe Lean Portfolio Manager
• Certified SAFe DevOps
• Certified ICAgile Coach
• Certified ICAgile Professional
• Certified ICAgile Team Facilitator
• Certified ICAgile-CAT
• Certified ICAgile-LEA
• Certified Project Management Professional
• Certified Business Analytics Specialist [GICT]
• Certified Critical Thinking and Research Analyst [GAQM]
• Certified Problem and Change Manager [GAQM]
• Certificate in System Thinking [MIT]
• Executive Certificate in Design Thinking [SMU]
• Certified Behavioural and Career Coach [DISC profiling]
• Certified Advanced Behavioural Specialist [DISC profiling]
• Certified The Big Five®Personality Profile Coach
• Certified Emotional Intelligence Facilitator
• Certified Genos™International Emotional Intelligence Coach
• Certified Enneagram Spectrum Practitioner and Coach
• Certified Stress Management Consultant
• Certified Practitioner in Data Protection
• LEGO® Serious Play – Certified Facilitator
• Licensed Master Practitioner of NLP®
• Licensed NLP® Coach
• Certified Applied Neuroscience Coach
• Certified Train-the-trainer in Design Leadership and Design Thinking [SMU]
• ACTA – certified trainer (Singapore)
• Associate Adult Educator (Singapore) [IAL]
• Bachelor of Laws (Hon) University of Buckingham (UK)
• Master in Education, University of Sheffield (UK)
• Diploma in English, University of London (UK)
• Graduate Diploma in Communication and Innovation [SMU]

Daniel Theyagu is a professional corporate trainer in Thinking Strategies, Agile Project Management, Lean Methodologies and Personal Productivity. He is a professional Neuroscience Coach and is an authorized trainer in ICAgile certifications. With a track record of 32 years in training and development, Daniel has trained more than 1000 companies internationally. His participants come from more than 100 countries and range from C-Suite to frontline officers in both the public and private sector. Known for his light-hearted and humorous approach to training, Daniel incorporates many hands-on activities to keep his participants actively engaged in the training. Through the generous use of tactile learning, Daniel is able to impart the most difficult concept succinctly with participants able to see the returns on investment within a short time.