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    Event Profile
    Date Jul 27, 2018
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    7% GST will apply
    SGD 480.00
    3 & above: SGD450.00 each
    For Member
    SGD 456
    3 & above: SGD427.5 each
    NoteBreakfast, two tea breaks and buffet lunch will be served; complimentary car parking coupon will be provided upon request
    Other Date(s)1) Apr 12, 2019
    2) Jul 10, 2019
    3) Oct 04, 2019
    You may reach us via
    T: (65) 9879 6267
    To register via fax, fill in This Form and fax to (65) 6310 5430.
    Good Business Writing is essential in this today’s dynamic business environment.
    However, many corporate professionals are not aware that business writing style has evolved over time, and are still adopting the older form of business writing. This will not only affect the individual’s professional image but the corporation which they are representing as well.

    In this workshop, you will learn the techniques, format and delivery in writing better emails and letters. You will also learn to balance your own and your reader’s needs, organise your thoughts clearly and express yourself in a modern business style.
    Upon completion of this workshop, participants will be able to:
    1. Organise their thoughts and tailor their writing style to fit their readers’ needs.
    2. Learn the technicalities of email and letter writing.
    3. Understand the proper etiquette and format in emails and letters.
    4. Learn how to improve the readability of email messages and letters.
    5. Learn to express effectively.
    6. Employ clear and concise writing techniques in emails and letters.
    7. Use the right tone and style in writing.
    • Understanding the fundamentals of good business writing
    • Modern day business writing Vs older form of business writing
    • Concise writing

    Effective organisation and Planning
    • The Five W’s of Planning
    • The 4 steps structure to drafting business letters
    • Understanding and using tone effectively in writing

    Essentials of Emails
    • Characteristics of emails
    • When to email and when not to
    • Ways to improve your email readability
    • Guidelines for better structured emails
    • Observing proper Email etiquette

    Writing Tips and Techniques
    • Techniques for responding to difficult letters
    • Handling the letter of complaint
    • Useful phrases and terms
    • Sentence construction style and structure
    • Paragraphing styles and rules
    • Emphasizing key thoughts with sentence style
    • Lecturing
    • Group Discussion/Brainstorming
    • Case Studies
    • Self-Analysis/Critique Session
    • Learning from a Partner
    • Interactive Exercises
    • Experiential Learning
    • Reflective Learning
    • Functional Context
    Certainly learned what I came for! The workshop is excellent! She is really good! Very Friendly! really enjoy the day! Love to know other courses conducted by Ms Caroline.
    Nanyang Technological University

    The course touched on other relevant parts of email etiquette with real-life experiences, which was very good! The trainer's tone and way of speaking was excellent

    The workshop content serves the purpose exactly. Trainer is very engaging and entertaining.
    National Council of Social Service

    Learned the best practices of emailing. would introduce my staff to attend, Trainer is very good!
    Surbana Technologies Pte Ltd

    Excellent, class exercise and interaction improved the training result. Interesting trainer who made the subject attractive.
    Surbana Technologies Pte Ltd
    Caroline Josephine Dawson's Profile
    Caroline’s 20-year professional work experience as a Corporate Trainer has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for workshops.

    Her experience in working with public and private sector training has become one of her training strengths. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology. Caroline has trained operational, supervisory and managerial staff from various organisations.

    She has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and teaches English as a foreign language. Caroline is also a business and environmental journalist by profession; an MBTI®, DISC, Enneagram, Lumina Spark and Emotion Accredited Administrator/Practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members.​
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