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    Event Profile
    Course CodeCRS-N-0043842
    for SDF/SFC applications
    Date Aug 17, 2018
    Time 9:00am to 5:30pm
    Venue Holiday Inn Singapore
    Orchard City Centre
    11 Cavenagh Road
    Singapore 229616
    Fee SGD 335.00
    For Member
    SGD 318.25
    GrantSDF-Approved

    SkillsFuture Credit Claimable
    Other Date(s)1) Nov 13, 2018
    Trainer
    Activity
    You may reach us via
    T: (65) 9879 6267
    E: info@ccisg.com
    To register via fax, fill in This Form and fax to (65) 6310 5430.
    Everyone encounters situations that will cause us to lose patience and be angry at certain points in our lives. Your anger probably does not just energize you to face problems; instead it might be making it hard for you to think clearly and make good decisions. Your anger might not be improving your relationships and behaviours. Instead it might be making people uncomfortable and ruining your closeness with others

    In addition to helping you feel alive and passionate, your anger might lead you to impulsive and even aggressive and destructive acts. You might be painfully aware of what anger is costing you

    As you learn to reduce your anger, you will be able to make better decisions in your life, manage your relationships better and behave in ways that are likely to bring about the results you want the most.

    This is a highly engaging and intensive, experiential and dynamic workshop packed with learning activities, practical exercises, laughter, fun and experience sharing.
    Objective
    At the end of the workshop, participants will be able to:
    • Understand Anger Episodes
    • Discover the secret language of feelings
    • Understand and practice the seven proven ways to control anger
    • Identify the benefits of change in anger experiences and expressions
    • Learn how to be calm in stressful situations
    • Demonstrating Empathy towards others
    • Become more aware - clearly seeing what they feel and do
    • Become more intentional - do what they mean to do
    • Become more purposeful - do it for a reason
    • Relate anger management to emotional intelligence
    Outline
    The one day course covers the following outline:
    1. Define what Anger Episodes are and why it is triggered
    2. Understand the nature of Anger Episodes and Triggers and how to counter them
    3. Navigate Emotions and Exercise Optimism in the face of adversity and how to manage it
    4. Analyse the need to change Appraisals and Judgements for better clarity and appreciation
    5. Practicing empathy and managing internal anger experiences
    6. Intrinsic Motivation in behavioural change for a better life
    Who should attend
    This training course is for managers, supervisors, sales and administration personnel who are keen to learn first-hand techniques to manage and control anger at the workplace
    Methodology
    The Workshop is designed to include varieties of instructional methods such as:
    • Mini-lectures – Dynamic & Highly Engaging Presentation
    • Demonstrations of Techniques by the Facilitator
    • Fun & Objective-Oriented Games
    • Discussions
    • Role plays
    • Video viewing
    • Skill-building Exercises
    Jeffrey Williams's Profile
    Jeffrey Williams is a Certificated Trainer and an Education Success Coach. He has been a public speaker and a trainer for the past 15 years.

    Jeffrey's achievements and references include conducting various training programmes for management staffs and employees of organizations including MCYS, Singapore Power, NACLI (National Institute of Community Leadership) and students of Polytechnics. Jeffrey also trained officers and men of the Singapore Armed Forces Military Medicine Institute, National Environment Agency and Inland Revenue Authority of Singapore, Singapore Armed Forces, NHST Asia Media, Singapore General Hospital and Healthway Medical Group, etc.

    Jeffrey's forte is in customer service relationship management, Mastering Effective People Skills, negotiation skills, emotional intelligence for leaders and middle management, public speaking, presentation and leadership skills, tips and techniques of closing every sale, etc, Participants enjoyed and benefitted from the training and Jeffrey is currently doing a personal coaching for these participants. Jeffrey was also invited as a guest speaker by 93.8 Live Radio which focused on People Skills and Entrepreneurship. Jeffrey has regular oversea's training assignment including Vietnam, Malaysia and Indonesia.

    Armed with professional training qualifications including the Advanced Certificate in Training and Assessment (ACTA) and a wealth of training experience both in the corporate and across various industries locally and overseas, his motivation is to: Make a difference in the lives of people I meet and train.
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