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    Event Profile
    Class/
    Online
    Classroom
    Date September 15, 2017
    Time 9:00am to 5:30pm
    Venue Holiday Inn Singapore
    Orchard City Centre
    11 Cavenagh Road
    Singapore 229616
    Fee SGD 315.00
    3 & above: SGD295.00 each
    For Member
    SGD 299.25
    3 & above: SGD280.25 each
    NoteTwo tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request.
    Trainer
    Activity
    Customer service is the most important group of people in any organisation. Poor customer service will result to negative feedback that will affect sales.

    In this full day course , participants will learn on various techniques to handle customers more professionally, especially during critical situations.
    Objective
    The objective of the course is to further equipped customer service officers with new skills in dealing with the most difficult customers.

    With vast online social media exposures , giving great service has become the most important element in any business. The slightest faulty tone spoken by a frustrated customer service representative can caused uproar , thus, bad publicity can instantly goes viral.

    This course will also help front-line officers to still maintain their sanity while dealing with day to day pressure via our Signature Emotional Mastery routine.
    Outline
    • Smile SMART
    • Going the extra mile
    • Specific questioning
    • Tone Up & Tone Down
    • Scrap the Excuses, Get down with real reasons
    • Stay Professional
    Who should attend
    Front line Customer Service Personnels, Counter officers, Receptionists, Phone Operators, Solo-prene
    Aida Amanda Atan's Profile
    Ms Aida Amanda Atan is an Award-Winning business coach , business licensing consultant & a branding advisor . In 2015 , she received 3 major businesss awards , Most Promising Brand in Asia Award , Best SME Asia Award & SG 50 Singapore’s 50 Finest Enterprise.

    Over the past 10 years, Ms Aida , has been featured & interviewed in medias such as Channel News Asia , Straits Times & Berita Harian , a daily Malay newspaper by Singapore Press Holdings. Her experience dealing with business clients & various government agencies licensing department throughout her course of duty since the past 10 years have given her the authority to write two business books .

    Ms Aida have traveled across Asia , training on leadership , business mastery , sales strategies , marketing , branding and effective communication.
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