Event Profile | |
Class/ Online | Classroom |
Date | September 15, 2017 |
Time | 9:00am to 5:30pm |
Venue | Holiday Inn Singapore Orchard City Centre 11 Cavenagh Road Singapore 229616 |
Fee | SGD 315.00 3 & above: SGD295.00 each For Member SGD 299.25 3 & above: SGD280.25 each |
Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
Trainer | |
Activity |
Customer service is the most important group of people in any organisation. Poor customer service will result to negative feedback that will affect sales.
In this full day course , participants will learn on various techniques to handle customers more professionally, especially during critical situations.
In this full day course , participants will learn on various techniques to handle customers more professionally, especially during critical situations.
Objective
The objective of the course is to further equipped customer service officers with new skills in dealing with the most difficult customers.
With vast online social media exposures , giving great service has become the most important element in any business. The slightest faulty tone spoken by a frustrated customer service representative can caused uproar , thus, bad publicity can instantly goes viral.
This course will also help front-line officers to still maintain their sanity while dealing with day to day pressure via our Signature Emotional Mastery routine.
With vast online social media exposures , giving great service has become the most important element in any business. The slightest faulty tone spoken by a frustrated customer service representative can caused uproar , thus, bad publicity can instantly goes viral.
This course will also help front-line officers to still maintain their sanity while dealing with day to day pressure via our Signature Emotional Mastery routine.
Outline
- Smile SMART
- Going the extra mile
- Specific questioning
- Tone Up & Tone Down
- Scrap the Excuses, Get down with real reasons
- Stay Professional
Who should attend
Front line Customer Service Personnels, Counter officers, Receptionists, Phone Operators, Solo-prene
Aida Amanda Atan's Profile
Ms Aida Amanda Atan is an Award-Winning business coach , business licensing consultant & a branding advisor . In 2015 , she received 3 major businesss awards , Most Promising Brand in Asia Award , Best SME Asia Award & SG 50 Singapore’s 50 Finest Enterprise.
Over the past 10 years, Ms Aida , has been featured & interviewed in medias such as Channel News Asia , Straits Times & Berita Harian , a daily Malay newspaper by Singapore Press Holdings. Her experience dealing with business clients & various government agencies licensing department throughout her course of duty since the past 10 years have given her the authority to write two business books .
Ms Aida have traveled across Asia , training on leadership , business mastery , sales strategies , marketing , branding and effective communication.
Over the past 10 years, Ms Aida , has been featured & interviewed in medias such as Channel News Asia , Straits Times & Berita Harian , a daily Malay newspaper by Singapore Press Holdings. Her experience dealing with business clients & various government agencies licensing department throughout her course of duty since the past 10 years have given her the authority to write two business books .
Ms Aida have traveled across Asia , training on leadership , business mastery , sales strategies , marketing , branding and effective communication.