"If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions." Albert Einstein

The way in which organizations function and stay relevant today is a far cry from yesteryears. Today’s organizations and people are bombarded with a plethora of unexpected challenges and unforeseen problems that requires more than basic initiative to overcome and conquer. The very survivability of a 21st century organization be it the private or public sector is based on a fast and furious method of resolving problems and at the same time having the next solution in hand if the problem escalate to another level. To be able to face up and overcome these issues require an efficient and effective method of problem solving using integrated thinking.

Integrated thinking embraces the very best of various kinds of thinking strategies to come up with quick and workable solutions to problems that organizations unexpectedly face. These kind of problems include customer expectation not being met hence misunderstanding occurs, office conflicts, product and service failure, systems faults and third party vendor’s defects. The list can go on and on. By training yourself to quickly identify and classify the problem and using critical and creative thinking to overcome then will then make you a valuable asset in your organization. From an organizational perspective the returns on investment of this workshop is having not just a well trained workforce but one who is capable of being able to resolve problems in a fast and furious mode will ensure that you become more adaptable to change and therefore solidify your long-term existence.

Objective

By the end of the workshop you will be able to:

• What is integrated thinking - using the best of critical, deliberate, logical, linear and non-linear and creative thinking
• Understand and apply the basics of integrated thinking for analysing situation
• Using the forward thinking process to predict possible problems that can occur
• Dealing with dilemmas when faced with multiple solutions and choosing the right one with deliberate thinking
• Using creative thinking when everything else fails
• Identifying the root cause of the problem
• Looking for a solution that works rather than a perfect solution
• Applying the Pareto principle and SWOT before making a decision
• Setting yourself into a fast and furious mode to identify and solve problem
• Applying vertical and horizontal thinking to check for possible pitfalls and learning to avoid them

Outline

Who should attend

Chief Executive Officers, Managing Directors, Marketing managers, Chief Learning officers, Military leaders, Enforcement officers and any staff involved in day to day ‘fire-fighting’ situations and managing internal and external customers expectations.

Methodology

This is an action-oriented workshop comprising of personality profiling, group discussions and role-play.

Testimonial

FANTASTIC. Trainer is able to bring across concepts very clearly with appropriate injection of videos for elaboration.
JTC Corporation

The trainer has taught me to focus on the issue and solution. The need to identify the problem first and the ideal situation was highly beneficial. It helps me stay focused. The theories and concepts accompanied by case studies help to make it more understandable and practical. Identifying barriers, differentiating acute or chronic problems. Facilitator has many interesting stories to share which somehow relate to work.
Wing Tai Retail Management Pte Ltd

Relevant @ Work. The workshop is very useful with interesting case study, trainer is engaging and interactive.
Ministry of Manpower

Got a refresher idea on the strategy to solving problems and realised the need to turn problem into opportunities. The trainer is well versed, no constraint to sharing and adopt a different approach in getting the class into the course.
JTC Corporation

Daniel Theyagu's Profile

• Accredited ICAgile Authorized Instructor
• Certified Lean Six Sigma (Master Black Belt)
• Certified Professional Project Manager [PMI]
• Certified Advanced SCRUM Master [Scrum Alliance] [CSM]
• Certified SCRUM Master [Scrum Alliance] [A-CSM]
• Certified Product SCRUM Product Owner [CSPO]
• Certified Advanced SCRUM Product Owner [A-CSPO]
• Certified Agile Leader [teams and organisations] [CAL-E.T.O]
• Certified SAFe (5) Agilist
• Certified SAFe Lean Portfolio Manager
• Certified SAFe DevOps
• Certified ICAgile Coach
• Certified ICAgile Professional
• Certified ICAgile Team Facilitator
• Certified ICAgile-CAT
• Certified ICAgile-LEA
• Certified Project Management Professional
• Certified Business Analytics Specialist [GICT]
• Certified Critical Thinking and Research Analyst [GAQM]
• Certified Problem and Change Manager [GAQM]
• Certificate in System Thinking [MIT]
• Executive Certificate in Design Thinking [SMU]
• Certified Behavioural and Career Coach [DISC profiling]
• Certified Advanced Behavioural Specialist [DISC profiling]
• Certified The Big Five®Personality Profile Coach
• Certified Emotional Intelligence Facilitator
• Certified Genos™International Emotional Intelligence Coach
• Certified Enneagram Spectrum Practitioner and Coach
• Certified Stress Management Consultant
• Certified Practitioner in Data Protection
• LEGO® Serious Play – Certified Facilitator
• Licensed Master Practitioner of NLP®
• Licensed NLP® Coach
• Certified Applied Neuroscience Coach
• Certified Train-the-trainer in Design Leadership and Design Thinking [SMU]
• ACTA – certified trainer (Singapore)
• Associate Adult Educator (Singapore) [IAL]
• Bachelor of Laws (Hon) University of Buckingham (UK)
• Master in Education, University of Sheffield (UK)
• Diploma in English, University of London (UK)
• Graduate Diploma in Communication and Innovation [SMU]

Daniel Theyagu is a professional corporate trainer in Thinking Strategies, Agile Project Management, Lean Methodologies and Personal Productivity. He is a professional Neuroscience Coach and is an authorized trainer in ICAgile certifications. With a track record of 32 years in training and development, Daniel has trained more than 1000 companies internationally. His participants come from more than 100 countries and range from C-Suite to frontline officers in both the public and private sector. Known for his light-hearted and humorous approach to training, Daniel incorporates many hands-on activities to keep his participants actively engaged in the training. Through the generous use of tactile learning, Daniel is able to impart the most difficult concept succinctly with participants able to see the returns on investment within a short time.