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    Event Profile
    Class/
    Online
    Classroom
    Date November 27 - 28, 2017
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    Fee
    7% GST will apply
    SGD 860.00
    3 & above: SGD840.00 each
    For Member
    SGD 817
    3 & above: SGD798 each
    NoteTwo tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request.
    Trainer
    Activity
    The workshop will equip participants with practical tools and techniques related to supervisory skills & influencing principles. This will enable individual contributors, supervisors, and junior managers to handle the challenges they face in areas such as inter- departmental coordination, staff communication, sustaining Job Satisfaction, and managing operational efficiency in their respective work areas.
    Objective
    After attending the workshop, participants will be able to:
    • Use the appropriate supervisory styles to supervise and lead more effectively to achieve the organization’s Mission, Vision, and Goals
    • Manage their day-to-day activities to meet departmental and organizational KPI
    • Connect and sustain meaningful relationship with their team members and other key stakeholders
    • Supervise staff performance in a fair and just manner
    Outline
    Role of an Effective Supervisor/Team Leader

    Supervising & Motivating Teams
    • Time Management
    • Motivation - How it affects performance and work
    • Putting Motivation theories to work
      - Role of values and Group Norms
      - Creating motivational climate
      - P.R.A.I.S.E. and R.E.S.P.E.C.T.
    • Motivating Teams@Work
    • Building & Sustaining Effective Teams

    Delegation & Influencing Skills for Results
    • Delegation - Concepts and Best Practices
    • Managing Difficult Behaviours in the workplace
    • Persuading across Gender, Generation Gap, & Leadership Style

    Leadership Style & Skills
    • Overview of Leadership styles
    • Best Approaches of Managing work
    • Developing Trust
    • Leading for Better Performance

    Managing Staff Performance
    • Communicating Performance expectation
    • Keeping Track of performance progress
    • Managing Performance with Regular Feedback
    • Managing Under performers

    Conflict Resolution
    • Understanding Conflicts in the workplace
    • Conflict resolution strategies - the choices
      - Let’s Deal with Conflicts: Experiential Activity
    • Going for a Win-Win Outcome
    Who should attend
    Team Leaders, Supervisors, Junior Managers and Individual Contributors with high potential
    Methodology
    The trainer will use a variety of training methods, including small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play. Videos clips will be used to highlight key concepts.
    Arul John Peter's Profile
    Arul John Peter, holds an MBA along with other professional qualification. He is a Certified EQ Trainer(6 Seconds Network, USA) and a Certified facilitator for Training & facilitating workshop with Lego® Serious Play® Method. He is a Social+Emotional Intelligence Certified Coach by Institute for Social + Emotional Intelligence, USA and an accredited administrator of the MBTI suite of instruments.

    After 15 years in Civil service, he joined an International Trade Secretariat as a Project Officer and was attached with an international Trade Secretariat (NGO) based in Geneva from 1986 to 1996. During this time, he handled Labour Management-related training for clients throughout Asia-Pacific in countries such as Korea, Taiwan, Hong Kong, Malaysia, Fiji, Australia, Philippines, Thailand, India, Pakistan and Bangladesh.

    Since 1997, he manages the operation of a training company. He handles the designing and facilitation of seminars for managers and senior executives in this region. He also has wide experience on management development activities through Centre for Creative Thinking, Singapore Institute of Management (SIM) and Singapore National Employers Federation.
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