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    Event Profile
    Date Nov 27, 2017
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    Fee SGD 450.00
    3 & above: SGD430.00 each
    For Member
    SGD 427.5
    3 & above: SGD408.5 each
    NoteBreakfast, two tea breaks and buffet lunch will be served; complimentary car parking coupon will be provided upon request
    Other Date(s)1) Mar 26, 2018
    2) Aug 27, 2018
    3) Nov 14, 2018
    Trainer
    Activity
    You may reach us via
    T: (65) 9879 6267
    E: info@ccisg.com
    To register via fax, fill in This Form and fax to (65) 6310 5430.
    Emotional intelligence ( EQ ) is the ability to comprehend your emotions and to manage them effectively. It can help you say the right thing and assess how the other person is reacting.

    Research has shown that people who display high levels of emotional intelligence skills are better leaders, better decision makers, foster better relationships, and increase team efficiency in the workplace.

    People who utilize Emotional Intelligence (EQ) skills are also able to manage their emotions to achieve goals, build relationships, and influence others. When smart people fail in the workplace, it’s usually caused by a lack of Emotional Intelligence.

    The good news is that unlike IQ, EQ is a trainable and flexible skill that can be improved through learning and practice. It will require consistent cultivation and maintenance.
    This 1 day intensive training program offers you techniques to increase and develop your emotional intelligence. It will provide you with ideas to apply emotional intelligence in the workplace to enhance relationships and increase productivity.

    “All behaviors are driven by emotions”
    Objective
    At the end of this 1 day’s intensive workshop, you will be able:
    1. Identify the key emotional intelligence competencies

    2. Discover how emotional intelligence can help you develop more positive relationships at work.

    3. Develop emotional intelligence skills

    4. Expand your vocabulary of feeling words

    5. Recognize the habits of an emotional intelligence person

    6. Manage your emotions by recognizing how thoughts and emotions are connected.

    7. Detect your emotional triggers and how to manage it

    8. Develop emotional resilience

    9. List out negative and positive emotions and ways to manage negative emotions

    10. Apply positive self talk to manage to boost your self esteem

    11. Shift from a pessimistic mindset to an optimist mindset

    12. Increase your empathy skills in social interaction

    13. Identify the characteristics of building a good relationship

    14. Manage your Emotional Bank Account with people
    Outline
    Introduction to Emotional Intelligence
    • Difference between Emotional Intelligence and Cognitive Intelligence

    • The benefits of learning Emotional Intelligence Skills

    • Seven Habits of an Emotional Intelligence Person

    • The Five Competencies in the Emotional Intelligence Framework

    Self-Awareness
    • Six Basic Emotions

    • Feeling Words Vocabulary

    • Top Ten Human Emotional Needs

    • Causes of Emotional Hijack

    • Five Useful Guides to Self –Awareness

    Self-Management
    • How emotions can affect behaviours ( TFA Concept ) and how to change it?

    • Developing Emotional Resilience

    • Distinguish Negative Emotions and Positive Emotions

    • Managing the four common Negative Emotions

    • Applying the six seconds rule and emotional anchors

    Self-Motivation
    • The Power of Positive Self-Talk

    • Changing Pessimistic Mindset to an Optimistic Mindset

    • Five Useful Guides to Self –Management and Self-Motivation

    Social Awareness
    • Characteristics of how to show empathy to others

    • Reflective feeling statements

    • Five key steps to demonstrate empathy to others

    • Five Useful Guides to Social –Awareness

    Relationship Management
    • Eight reasons why relationships fails

    • Five characteristics of building a good relationship

    • Managing Your Emotional Bank Account

    • Five Useful Guides to Relationship Management
    Who should attend
    Managers, supervisors, executive, team leaders, junior staff , teachers, and anyone at any level who wishes to develop and apply emotional intelligence skills for their professional and personal development
    Methodology
    The workshop is designed to be interactive with lively discussions, case studies, group activities and short video clips shown .Participants will be given a self assessment questionnaire to evaluate their current level of Emotional Intelligence. Tips will be provided for each level of the competencies for you to focus and improve.
    Francis Claudius's Profile
    Francis Claudius has more 25 years of training experience. He was a professional trainer, facilitator and an in-house training consultant.

    He has a passion for human development to excel in their work or personal life as well. He conducts the training in a lively manner with enthusiasm, passion and dedication in an interactive style by engaging participants to contribute ideas and their experiences. He is well verse with the adult learning approach and applies it.

    Francis is also a good speaker too with strong vocal strength. He has participated in topics presented in the events of the International Association of Master Trainer (IAMT). He had received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from the Toastmasters International. He was a member of Association of Professional Trainers Singapore (APTS). In 2014 he received the Lecturers Dedication Award from PSB Academy.

    His qualification includes the Bachelor of Business Administration, Dip Training & Development Cert. Training Management, Graduate Cert. In Management Consultancy , Dip in Public Speaking, Cert IV in Telecommunications Call Centre , Cert IV in Assessment & Workplace Training, Graduate Diploma In Marketing (CIM) ,Certified Behavioral Specialist ,Certified EQ Facilitator/Trainer,Certified NLP Practitioner ,Certified Life Coach, Certified Service Professional Trainer ,Advanced Certificate in Training & Assessment (ACTA) and Diploma in Adult and Continuing Education (DACE).
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