Organisations need motivation, especially during tougher economic times. Senior management must find ways to motivate employees in order to have their people perform at high levels. The company's success depends very much on its employees, and motivation is crucial to ensuring its productivity and relationships. Poor morale hurts the bottom line. To overcome these problems, managers and supervisors must build a positive rapport with workers and learn how and what motivates them. One of the main concerns for employees is the chance to make meaningful contributions and the sense of belonging in the organisation. By recognising these desires, employers can build a positive work environment that promotes creativity, mutual respect and productivity.

The role of management is to help make work more satisfying and rewarding for employees and to make employees’ motivation consistent with organisational objectives. There are many factors. From a manager's perspective, he needs to have a good understanding on what prompts people, what influence them, and also how to evaluate motivation of employees in the organisation. A good motivational programme is essential to achieve goals of the organisation. It can achieve efficiency, develop a good organisational culture and also attain organisational goals at large.

This workshop focus on the importance of Motivation and the positive attitude, "Yes I Can". The key to maintaining almost all aspects of our life. If we are not motivated, we are more likely to waste our time and neglect our personal and professional goals. Anybody interested in understanding, predicting, or influencing individual behaviour must start with a basic understanding of human motivation, which helps employees to get motivated and identifies the essential components to get motivated and improve performance. It will also enable employees to discover the deeper connections between self-esteem and self-confidence with the understanding of Maslow's Hierarchy of Needs theory and Herzberg's theory of motivation.

Objective

At the end of the training, participants would be able to:

• Gain clarity on what is motivation made of and how to sustain motivation to achieve desired goals
• Understanding Maslow's and Herzberg's theories on the importance of Motivation and its impact in organisations
• Recognise the deeper connections between Self Esteem and Self Confidence
• The ability to self-reflect and adapt to changes
• How motivation can help to meet challenges in tough economic times
• Establish your own Self-Development plan

Outline

Who should attend

It is targeted for managers, heads of department and supervisors, with the aim to motivate their staff to achieve better productivity and ultimately, improve the organisation's overall performance.

Methodology

Lectures, group interaction, discussions and individual critique and feedback.

Patrick Lum's Profile

A seasoned service quality professional, having worked in Singapore Airlines (SIA) for 35 years. He had extensive hands-on experience in dealing with customer service, cabin operations and management issues. In his highly satisfying career with SIA, he shouldered responsibilities in various supervisory and management capacities.

After retiring from SIA, he had designed and facilitated training programmes as a Consultant and Trainer, conducted training workshops focusing on Customer Service Skills, Team Building, Leadership, Supervisory and Management Skills and Interpersonal and Communications Skills to Multi-National Corporations, Small and Medium-sized Enterprises, Business Associations, Training Institutions and Schools, in Singapore as well as countries in the region.

A passionate and dynamic trainer, he believes that training is an important learning process where skills, knowledge and attitudes relate to useful competencies and professional development. With his wealth of experience and dedication to the training profession, his goal is to transfer the unique brand of SIA service, the undisputed leader in service excellence which even other airlines talk about, to organisations that are keen to improve their level of customer service.

He holds a Master in Business Administration (Hospitality Management) and he is a certified WSQ Trainer with full Advanced Certificate in Training and Assessment (ACTA).