| Event Profile | |
| Class/ Online | Classroom |
| Date | November 07, 2017 |
| Time | 9:00am to 5:00pm |
| Venue | Mandarin Orchard Singapore 333 Orchard Road Singapore 238867 |
| Fee | 7% GST will apply SGD 480.003 & above: SGD450.00 each For Member SGD 456 3 & above: SGD427.5 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Trainer | |
| Activity | |
Conflict situations may arise anytime & anywhere in the workplace due to a variety of reasons. Whatever those reasons may be, the process in which potential conflict is identified, contained & managed is very important to the company and its staff.
Very often, words and actions can be misunderstood, misconstrued or even not communicated effectively and if left unattended, unresolved or to apathetic staff to manage, can lead to disastrous results.
Very often, words and actions can be misunderstood, misconstrued or even not communicated effectively and if left unattended, unresolved or to apathetic staff to manage, can lead to disastrous results.
Objective
Participants of this high impact & interactive workshop will pick up insightful & valuable tips in learning how to identify, contain & manage potential conflict situations through actual case studies & group discussions.
Outline
- Causes of conflict
Take a look at the external & internal causes of conflict; how & when conflict arises - Benefits to conflict
Conflict may not be all that bad - Some of the benefits that conflict can bring about - Reactions to conflict
Examine the different possible reactions to conflict when it arises - Dispute/Conflict resolution
The 6 steps in dispute/conflict resolution - Handling different emotional situations
Tips on handling various emotional situations - anger, silence, threats, gossips etc - Crisis management
Crisis management strategy & factors influencing it
Who should attend
This workshop is highly recommended for management staff of all levels, whose responsibilities include the control & management of subordinates that consists of various nationalities & races.
Methodology
This highly interactive workshop includes case studies, group discussions, presentations as well as videos on the related topic.
Testimonial
The trainer's teaching is very effective and engaging.
Clifford Capital Pte Ltd
Entertaining and colloquial. Engaging to locals
Republic Polytechnic
The spokesman conducted the seminar was excellent, able to broadcast message clearly and very knowledgeable.
Singapore Police Force
Clifford Capital Pte Ltd
Entertaining and colloquial. Engaging to locals
Republic Polytechnic
The spokesman conducted the seminar was excellent, able to broadcast message clearly and very knowledgeable.
Singapore Police Force
Speaker Profile
Gregory first started out as a Sales Executive in a company marketing office security equipment. Due to his consistent and good performance, he was promoted to become a Supervisor and later, as a Sales Manager where he was in-charge of recruiting, training and managing the sales team ensuring that individual quotas and group targets were met.
In his seven years with the company, he gradually came to oversee the admin and delivery departments in addition to the sales department. It was during that time that he honed his skills in learning to manage people and also in general, handling and managing difficult staff.
He also managed the sales team when he joined a credit information service provider, where recruiting, training and managing the team helped him to further develop his experience.
He is currently running his own training and consultancy business and at the same time, also overseeing a staff strength of thirty in the accounts receivables arm of the business - covering the admin, operations and the collections teams.
His responsibilities include monitoring, training and mentoring the staff as well as covering the HR functions of the group of companies.
In his more than 25 years of supervising and managing people. Gregory is well placed in the role of having to managing difficult staff as well as conflict situations.
In his seven years with the company, he gradually came to oversee the admin and delivery departments in addition to the sales department. It was during that time that he honed his skills in learning to manage people and also in general, handling and managing difficult staff.
He also managed the sales team when he joined a credit information service provider, where recruiting, training and managing the team helped him to further develop his experience.
He is currently running his own training and consultancy business and at the same time, also overseeing a staff strength of thirty in the accounts receivables arm of the business - covering the admin, operations and the collections teams.
His responsibilities include monitoring, training and mentoring the staff as well as covering the HR functions of the group of companies.
In his more than 25 years of supervising and managing people. Gregory is well placed in the role of having to managing difficult staff as well as conflict situations.
