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    Event Profile
    Date Sep 18, 2017
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    Fee SGD 480.00
    3 & above: SGD450.00 each
    For Member
    SGD 456
    3 & above: SGD427.5 each
    NoteBreakfast, two tea breaks and buffet lunch will be served; complimentary car parking coupon will be provided upon request
    Other Date(s)1) Dec 04, 2017
    2) Mar 02, 2018
    3) Jun 01, 2018
    4) Sep 28, 2018
    5) Dec 03, 2018
    Trainer
    Activity
    You may reach us via
    T: (65) 9879 6267
    E: info@ccisg.com
    To register via fax, fill in This Form and fax to (65) 6310 5430.
    400% Tax Deduction or 40% Cash Payout of the course fee (net of government grant or subsidy) under PIC scheme for training of employees! For details, please refer to www.iras.gov.sg/irashome/PIcredit.aspx
    As people come in many different shapes & sizes, with different characteristics & personalities, managing them has always been a challenge to many supervisors and managers. Ineffective communication between the management & staff often results in low morale thus affecting the overall productivity & growth of the company.
    Objective
    In this workshop, participants will learn how to understand & be able to manage their staff more effectively as well as in dealing with the various day-to-day situations that arise in the office environment.
    Outline
    1. Understanding the role of a Supervisor/Manager
      • The different roles & responsibilities of a supervisor/manager

    2. Causes of conflict
      • What influences a person’s behavior & potential causes of conflict – Thoughts + Feelings = Behavior

    3. Listening skills
      • In-&-out listening, literal listening & empathetic listening

    4. Types of leadership
      • The various types of leadership – autocratic, democratic & delegative

    5. Signs of a “de-motivated” staff
      • What are the signs to look out for in a “de-motivated” staff – declining job performance, negative work attitude, withdrawn behavior

    6. SMART Goals
      • Specific, Measurable, Attainable, Realistic & Timely

    7. Managing difficult employees
      • Manage & supervise assertively through verbal & non-verbal communication as well as dealing with under-achievers

    8. Disciplinary problems
      • Examine the causes of disciplinary problems & how to manage them
    Who should attend
    This workshop is highly recommended for all staff in management & supervisory positions as well as for those being groomed to management positions.
    Testimonials
    The trainer's teaching is very effective and engaging.
    Clifford Capital Pte Ltd

    Entertaining and colloquial. Engaging to locals
    Republic Polytechnic

    The spokesman conducted the seminar was excellent, able to broadcast message clearly and very knowledgeable.
    Singapore Police Force

    I enjoyed the lesson today, trainer is very interesting and gave many life experiences.
    Cambridge Industrial Property Management Pte Ltd

    I will implement all that I learnt as more as possible. Fun and lively, a lot of descriptions.
    Red Gum Pte Ltd

    Very exciting and lively. Understand the concepts better.
    National Heritage Board

    Thoroughly enjoyed the lesson from beginning.
    K.U.S Scaffolding Pte Ltd

    Very informative / very thorough
    deugro (Singapore) Pte Ltd

    It is a very enriching session that opened up my mind on certain matters regarding management. The trainer is very knowledgable and engaging in his teaching. He is also very experienced and approachable trainer.
    Red Gum Pte Ltd
    Gregory Chua's Profile
    Gregory first started out as a Sales Executive in a company marketing office security equipment. Due to his consistent and good performance, he was promoted to become a Supervisor and later, as a Sales Manager where he was in-charge of recruiting, training and managing the sales team ensuring that individual quotas and group targets were met.

    In his seven years with the company, he gradually came to oversee the admin and delivery departments in addition to the sales department. It was during that time that he honed his skills in learning to manage people and also in general, handling and managing difficult staff.

    He also managed the sales team when he joined a credit information service provider, where recruiting, training and managing the team helped him to further develop his experience.

    He is currently running his own training and consultancy business and at the same time, also overseeing a staff strength of thirty in the accounts receivables arm of the business – covering the admin, operations and the collections teams.

    His responsibilities include monitoring, training and mentoring the staff as well as covering the HR functions of the group of companies.

    In his more than 25 years of supervising and managing people. Gregory is well placed in the role of having to managing difficult staff as well as conflict situations.
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