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    Event Profile
    Class/
    Online
    Classroom
    Date September 08, 2017
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    Fee
    7% GST will apply
    SGD 460.00
    3 & above: SGD440.00 each
    For Member
    SGD 437
    3 & above: SGD418 each
    NoteTwo tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request.
    Other Date(s)1) May 28, 2024
    2) Sep 06, 2024
    3) Nov 26, 2024
    Trainer
    Activity
    You may reach us via
    T: 6204 6214
    E: info@ccisg.com
    Alternatively, you may send below details to register
    Contact Person
    Company (optional), Name, Job Title, Mailing Address, Tel, Email

    Participant(s)
    Name, Job Title, Email
    “Do you find it difficult to work with some people and find them aggressive or unreasonable?"

    If you can't stand them, you most probably can't achieve optimal results working with them. By understanding the psychology of difficult people, you will understand their needs and vary your approach to achieve win-win outcome.

    The objective of the workshop is to equip every participant with effective strategies and techniques to work with challenging behaviours.
    Objective
    During the workshop, you will:
    √ Understand why certain behaviours get on our nerves
    √ Gain insights to the psychology of difficult people
    √ Learn techniques to manage our emotions and stay composed
    √ Learn how to talk to different types of difficult people effectively
    √ Apply effective NLP techniques to build trust and rapport
    √ Acquire skills to communicate assertively and achieve win-win outcome
    Outline
    1. How To Handle Difficult Behaviours?
    √ Understand why certain behaviours get on our nerves
    √ Overview of the ERP approach to manage difficult behaviours

    2. Understand Psychology Of Difficult People
    √ Learn techniques to manage our emotional roller coaster and stay calm
    √ Understand the four types of needs behind the difficult behaviours

    3. Practise Empathy And Understand Their Needs
    √ Apply effective NLP techniques to build trust and rapport
    √ Apply active communication to resolve differences and invent new solutions

    4. Express Yourself Assertively
    √ Use assertive communication approach to manage aggressive behaviours
    √ Apply effective language pattern to manage expectations and achieve win-win outcome

    5. Apply Effective Strategy To Handle Difficult People
    √ Understand the goal, strategy and approach to manage difficult people
    √ Learn the practical approach to manage different behaviours effectively
    Who should attend
    Everyone who wants to work with difficult people and arrive at win-win outcome.
    Methodology
    The workshop is designed to deliver maximum result through experiential learning, case studies, group discussions, self-reflection and translation into actual action plan that can be applied immediately at work.
    Testimonial
    Numerous jokes injected humor into the class, creating an enjoyable and lively atmosphere, earning it a full score!
    Singapore Polytechnic

    The program enhanced our skills in handling challenging individuals.
    PUB

    The lessons proved valuable, offering practical applications in various scenarios.
    Park Hotel

    The trainer effectively delivered highly practical solutions on the discussed topic!
    Alimak Hek Pte Ltd

    The presenter skillfully addressed our queries, making the session highly engaging.
    Lonpac Insurance Bhd

    The course was exceptionally practical, featuring excellent content applicable to both office and home settings. The instructor demonstrated profound knowledge, composure, and passion.
    Ngee Ann Polytechnic

    Koh Thong Joo dedicated effort and patience to convey concepts, using real-life examples. The course overall was interactive and engaging, making attendees eager to participate again.
    Mapletree Investments Pte Ltd

    Very positive vibes projected by T.J

    Informative ideas and experiences were shared, highly relevant to community dynamics and managing diverse situations.

    T.J provided good materials and presented information clearly, ensuring effective note utilization.

    T.J maintained a positive and friendly approach.

    Engagement of all participants facilitated the exchange of ideas and suggestions.

    Hearing diverse experiences contributed to shaping perspectives.

    T.J excelled in delivering the subject matter.

    The course was deemed useful, reflective, and insightful.

    T.J demonstrated a well-articulated understanding and mastery of the course content.
    Koh Thong Joo's Profile
    Koh Thong Joo is a business practitioner with more than 28 years of industry experience working in MNC; Statutory Board; SME; Public Listed Company and Corporate Training.

    During his career, he has spearheaded various portfolios including sales & marketing; business development; strategic planning and corporate training.

    Thong Joo holds certification in Master of Science (Industrial/Organizational Psychology & HR Management) by City University of New York; Diploma in Adult and Continuing Education (DACE); Advanced Certificate in Training and Assessment (ACTA); Certificate of Business Chinese; Certified Practitioner Of Neuro-Linguisitic Programming® (NLP); Certification as a Human Behavior Analyst (DISC Profiling); Silva Method; and Business Coaching.

    He specializes in providing training in the area of sales; managerial and leadership skills; applied psychology; presentation skills; creative problem solving and service excellence. He has conducted numerous training in Singapore, Malaysia, Brunei, Thailand and China.
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