We have a lot of relationships at work but how many of them are simply transactional? Every connection is an opportunity to have a rich and fruitful relationship that benefits both parties.

That is where influencing skills come in to play. Are you having the right impact on the people around you? Are you developing the trust and respect you would like? To find out how to influence the right people in the right way, join us on this great workshop. Get practical tools and tips to help you connect with confidence, communicate with thoughtfulness, and build more valuable, meaningful working relationships.

Objective

By the end of the training session, you will:

• understand influence and how to develop yours
• be more aware of your personal impact
• have practised a range of influencing skills
• have identified targets and appropriate strategies to influence them
• have a personal influence plan

Outline

The programme will be a mixture of presentation, hands-on activities, discussion and role-play.

Programme highlights include:

Influence cornerstones

• Your personal communication network
• Key influencing factors and how to develop trust
• Making connections - expanding your influence

Influencing techniques

• The influencing skill of listening
• Questioning skills - using second level questions to make deeper connections
• The feel good factor
• Understanding personality types

The attitude to influence

• Making yourself credible
• Your elevator pitch
• Answering questions with confidence

Influencing strategies

• Connection strategies
• The emotional bank account
• Modern motivation theory, the carrot and beyond
• Your personal influence plan

Who should attend

Is this course for me?

Yes! If you want to improve or develop relationships at work then this course will help you to understand what the important factors are and give you the awareness and skills to leverage them. Whoever you want to influence - colleagues, customers, team members, bosses or employees - this workshop will help you.

Methodology

No boring lectures. Andy delivers enjoyable, interactive and thought-provoking training by providing activities that participants work on together and discuss. They can be productive tasks, or fun games, but they are always relevant.

Time to have a go. The training environment he creates is a space where people have the freedom to try things out in safety, and to practise and improve what they do. Andy offers these practice opportunities to give people the confidence to head back into the workplace with tried and tested tools.

Testimonial

Relaxed informative and definite expert domain relevance. Andy is good, really good.
Chan, National Cancer Centre

The workshop was very interactive and had lots of examples to work on.
Yuliana Hendarto, Ploh Group Pte Ltd

Thank you again for preparation and great delivery of the training. I thought it was very well done and useful for the whole team and the feedback from other members of my team has also been very positive.
Vincent Milton - Managing Director, Fitch Ratings Thailand

Speaker Profile

Andy has worked in learning and development in Singapore and the region for over nineteen years. He ran the British Council’s Professional Development Centre for several years and spent two years as a Deputy Director working for the Singapore Government’s Institute for Adult Learning. Andy has trained hundreds of people in a range of topics over the years and has developed a very clear understanding of what people and organisations need to make their learning successful.

In the last few years he has worked with many organisations including, Sumitomo Corporation, YKK, Siegwerk, the Singapore Government, Duke NUS, Ngee Ann Polytechnic, Swarovski, IDC, Intel, Micron Semiconductor, SSMC, SSIA, SMRT, SingTel, Deloitte, Coutts, SocGen, UBS, Fitch Ratings, Chevron, and futurethink.

Andy has a degree in Electronics from the University of Keele in the UK, a post-graduate certificate and diploma in adult learning, and a number of practitioner qualifications in learning tools for team and leadership development. He is a professional grade member of the Adult Educators’ Network, Singapore.