We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. It is imperative that we are equipped with the essential skills to handle different groups of people.

You will learn the appropriate communication styles that will help avoid ineffective communication and improve work relationships. Do not let negative experiences affect your willingness to try and get along with anyone! Discover how you can use the DISC as a tool to come out tops with not just textbook answers but tried and tested techniques as well!

Objective

Outline

Relationship Building

• Using EQ to interact positively with your colleagues and subordinates; and clients.
• Identifying, discerning and escalating people’s needs.
• Maintaining ongoing relationships.
• Reading people by identifying one’s perception, values and belief system.

Understanding People Communication Tendencies

• Personality development - nature or nurture?
• Understanding the 4 communication styles.
• How to use the four personality type psychometric tool (DISC) to communicate to different groups of people.
• How to leverage on one’s strengths and work on his/her weaknesses.
• Understanding the differences between behaviour and intention -Customising communication style to different profile types.
• Using the DISC to promote team cohesiveness and buddy systems.

Using the DISC to promote team cohesiveness and buddy systems

Who should attend

This course is designed for every working professional who yearns to understand where their internal and external customers are coming from.

Testimonial

Trainer/Facilitator is extremely articulate and is able to communicate effectively, Thumbs up!
AXCELL PTE LTD

The topic is very interesting. The trainer is friendly and very fast pace.
National Environment Agency

Very interesting topic. Trainer is very lively & presents well.
Ngee Ann Polytechnic

Interesting gives me a tool to use in numerous ways to understand different people. Quick & Easy
Nan Yang Polytechnic

I would not say I have attended programmes by all the trainers practising in Singapore, however, she is one of the most, if not most, engaging trainer. She delivers content that are flexibly altered to the needs of the participants.All in all, the programme is very effective considering all limitations.
@bsolute Group of Companies

I found the course beneficial and hope to apply what I learnt and apply them effectively in dealing with different temperamental styles people.
The trainer was able to engage us and give us pointers on how to manage our communication styles that could bring out a cordial outcome.
National Institute of Education

Caroline Josephine Dawson's Profile

Caroline Josephine Dawson has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 17 years teaching business management, environmental and soft-skills communication.

As a former journalist, Caroline’s professional work experience as a Corporate Trainer/Facilitator, Keynote Speaker and Learning & Development Consultant; has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.

Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.

She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. Caroline is now pursuing her Doctorate in Business Administration from the University of Teesside (UK).